Description

Role Overview: 

The Wire Specialist is responsible for accurately processing, monitoring, and reconciling all incoming and outgoing wire transfers for the credit union. This role ensures compliance with regulatory requirements, internal policies, and industry best practices while delivering exceptional service to members and internal teams. The Wire Specialist plays a key role in safeguarding member assets, preventing fraud, and maintaining the integrity of the credit union's payment systems.

Join Our Team at Del Norte Credit Union!
We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

Location:

Espanola, NM or Santa Fe, NM.  Hybrid work is possible with approval from supervisor and will be subject to change based on the needs of the organization or department.

Schedule: 

Monday – Friday. NOTE: Training for the first month will be held in Espanola, NM.

Essential Functions & Responsibilities:

• Balance wire settlement accounts and resolve discrepancies promptly to maintain accurate financial records.
• Responsible for the daily processing of ACH Origination, including balancing ACH files; entering new ACH originations; processing changes and updates; and reviewing, verifying, and ensuring all required documentation is properly completed, signed, received, and archived in compliance with regulatory requirements.
• Ensure all wire transactions adhere to federal regulations, OFAC requirements, and credit union policies.
• Process domestic and international wire transfers accurately and on time while verifying member identity, account information, and authorization to meet security and fraud-prevention requirements.
• Assist members and internal staff with wire-related inquiries, status updates, and issue resolution while delivering excellent service. Work closely with accounting, operations, fraud, and branch teams to support smooth transaction processing and problem resolution.
• Participate in testing, updating, and enhancing wire systems, procedures, and workflows to improve efficiency and accuracy.
• Cross-train across Deposit Operations functions, RDC, share draft processing, chargebacks, to ensure operational coverage, accuracy, and workflow continuity.
• Process Member Research requests.
• Perform other related duties as assigned to support departmental and organizational goals.

Performance Measurements:

Competencies:

People Focus - Level 1 (Core)

Collaborating with Others - Level 1 (Core)

Continuous Learning - Level 1 (Core)

Attention to Detail - Level 2 (Job-specific)

Problem Solving - Level 2 (Job-specific)

Planning and Organizing - Level 1 (Job-specific)

Salary

Starting pay: $22.08 – $27.60 hourly, based on qualifications, internal equity, and budget.

Benefits

• Medical, Dental and Vision insurance. Available the first of the month following date of hire.
• 401(k) - Traditional or Roth
• Spanish Speaking Incentive
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.

Requirements

Experience: 

One year to three years of similar or related experience.

Education: 

A high school education or GED.

Interpersonal Skills: 

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

Analytical (Developing)

Microsoft Office Suite (Intermediate)

Compliance Regulations (Developing)

Accounting (Introductory)

Adaptability (Developing)

Physical Requirements: 

This position is primarily sedentary and requires the ability to remain seated or standing for extended periods while operating a computer and other office equipment. Manual dexterity is needed for typing, using a mouse, and handling documents. The role may involve occasional reaching, bending, or manipulating objects, as well as light lifting of up to 15 pounds. Visual and auditory acuity are required for reading documents, creating content, and communicating effectively. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.

Work Environment: 

Work is primarily performed in a professional office setting. The environment is generally quiet to moderate in noise levels and involves regular interactions with peers, vendors, community partners and the public. The role requires occasional travel between office locations and may include periodic extended hours to meet project deadlines or support events. Employees may experience occasional exposure to outdoor conditions while traveling or attending events.