Description

PRIMARY PURPOSE: The Food Donations Specialist identifies and cultivates new relationships with NTFB food donors as well as maintains and recognizes existing partners. This position is directly responsible for expanding those relationships while overseeing the collection and tracking of donated nutritious food to meet food sourcing goals.  

MINIMUM QUALIFICATIONS: 

Education:

• Bachelor’s degree in business, supply chain, agricultural business, social services, or related field preferred, or an equivalent combination of education and relevant experience  

Special Knowledge/Skills/Abilities:

• Relationships with food suppliers, manufacturers, retailers, producers, growers, packers are strongly desired
• Excellent written, oral, interpersonal, communication, and customer service skills
• Ability to work as a collaborative team member within operations and cross-functionally
• Excellent organizational, planning, and problem-solving skills with attention to detail
• Experience with Microsoft Office applications – Outlook, PowerPoint, Word, Excel
• ERP and customer relationship management (CRM) software a plus 

Experience:

• Two years in purchasing, procurement, operations, customer service, fundraising, and/or sales with demonstrated goal setting, coaching, evaluation, and relationship development skills
• Donor development or account management a plus

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Contribute to the overall food sourcing nutritious pounds goal through donor acquisition, engaging current donors, and abiding by quality standards for donated product  
• Monitor progress to food sourcing goals and create action plans to drive growth and continuous improvement
• Establish strong person-to-person relationships with donors/donor companies; conduct donor/partner visits as needed to maintain healthy relationships 
• Follow NTFB and Feeding America guidelines, processes, and procedures for receiving donations; work with Logistics team to ensure pickups/deliveries are scheduled in a timely manner 
• Identify, solicit, cultivate, recognize, and track food donors; manage contacts and relationships in the ReNXT donor management database, CERES, and MealConnect  
• Collaborate with the Philanthropy team on shared relationships for donor management and stewardship process
• Identify continuous quality improvement opportunities in the donor process with Logistics team and other cross-functional partners
• Maintain multiple accounts, including completing follow-up correspondence consistently
• Stay up to date on local and national trends in food sourcing and food donations through Feeding America newsletter, subscriptions, blogs, etc., that are available
• Effectively represent NTFB in the community, as an ambassador of our values and mission
• Perform other tasks and duties as assigned 

MENTAL DEMANDS:

• The person in this position needs to adapt well in the face of workplace stressors, such as customer complaints, compliance offenses, meeting deadlines and competing programmatic priorities of reasonable or high significance to the successful function of the unit.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is occasionally required to stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. 
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• The employee must occasionally lift and/or move up to 40 pounds.  

ENVIRONMENTAL FACTORS:

• Moderate noise (i.e. business office with open floor plan with computers, phone, and printers, light traffic)
• Reliable transportation and a valid DL and insurance is required for travel to sites within our 13-county service area; must be willing to travel at least 50% of the time

The mental and physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.

The North Texas Food Bank is an equal opportunity employer.