About Us

Inovar Packaging Group is one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in cutting-edge equipment and technology to deliver top-quality products. At Inovar, our culture is customer-driven, team-oriented, and built on win-win partnerships.

Why Join Us?

• Competitive pay and a performance-based bonus program
• Comprehensive benefits package (medical, dental, vision, life, short/long-term disability)
• Tuition Assistance 
• 401(k) Retirement Plan with a generous company match
• Paid Time Off (PTO)
• Career growth opportunities within a rapidly expanding company

Job Title:  Customer Service Representative I (NON-EXEMPT) 

Job Summary:

We’re seeking a Customer Service Representative I to join our dynamic team. You will manage a portfolio of accounts, collaborating with both internal stakeholders and our customers to address inquiries, resolve issues, and provide exceptional service throughout the entire order lifecycle.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Act as the first point of contact for customer concerns; escalate to specialists or other team members as needed.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain detaiked records of customer interactions, track inquiries and feedback, and provide resolutions 
• Collaborate with Production, QA, Scheduling, Finance, and other internal teams to ensure seamless service delivery. 
• Support artwork routing, proof approvals, and job tracking to keep projects on schedule. 
• Perform other related duties as assigned. 

Required Skills/Abilities: 

• Excellent written and verbal communication skills.
• Strong customer-service orientation with a solution-driven approach 
• Proficient computer skills with the ability to learn new software.  
• Proficiency in Microsoft Office and aptitude to learn new software systems (e.g., FileMaker). 

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• Manufacturing or label pacakging experience a plus.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Occassional standing and movement as needed

Why This Role Matters

Joining Inovar in this position gives you the opportunity to be a true customer advocate and play a crucial role in the end-to-end order process. If you're passionate about building client relationships, solving problems, and working in a fast-paced, evolving manufacturing environment, this role is for you.