Inside Sales Representative

New Castle Building Products

Posted 23 days ago

Full Time

City of White Plains, New York

In Person

Smart Summary

The Inside Sales Representative will manage incoming communications, generate project quotes for external sales staff and accounts, process finalized orders, and actively prospect new customers through cold calling. Daily tasks include preparing quotes, managing customer returns, coordinating deliveries, and assisting with inventory and purchasing duties.

We are looking for an Inside Sales Representative with strong communication and customer service skills to handle customer inquiries, prepare quotes, and process orders. Prior experience with building materials and bilingualism (Spanish) are a plus, but not required. The ideal candidate will have basic math skills and a commitment to learning about our products and company values.

Must Have Skills for ATS

Answering Phone Calls

Email Management

Quoting Projects

Order Processing

Cold Calling

Interpersonal Skills

Communication

Preparing Quotes

Handling Returns

Product Knowledge

Delivery Coordination

Inventory Management

Purchasing

Customer Service

Job Description

New Castle Building Products (NCBP) is a privately owned full service building material distributor based in White Plains, NY. NCBP operates with seven core values: Caring, Urgency, Teamwork, Honesty, Accountability, Flexibility and Passion. All our 20+ locations from Massachusetts to Baltimore operate with these core values as their driving force. We look for team members who will display and share these values with fellow employees and customers as we strive to develop the next generation of knowledgeable professional within the commercial and residential roofing industry.

Our location based in White Plains is seeking an Inside Sales Representative.   In this role, the applicant will be responsible for answering phone calls, emails, quoting projects for the outside sales team, and other contractor accounts, processing completed orders and projects, as well as cold calling prospective customers. Must have strong interpersonal skills, and the ability to effectively communicate with contractors, homeowners, and other employees.

Day-to-day Responsibilities:

  • Working in a fast-paced environment
  • Preparing quotes for potential customers
  • Handle and process customer returns
  • Develop and maintain a working technical knowledge of products sold
  • Coordinate customer delivery requirements with the dispatcher
  • Shared responsibility for inventory management and purchasing
  • You will be expected to perform other duties as assigned

Requirements for the role:

  • Bi-Lingual (Spanish) is a plus
  • Must have a can do, customer service first attitude
  • Basic math skills
  • Must have a good memory to be able retain a working technical knowledge on vast   amounts of building materials (Roofing, Siding, Decking, Windows/Doors, Waterproofing)
  • Prior experience with building materials is a plus
  • Able to work in a fast-paced environment
  • Commitment to the Company's mission and its core values
  • Excellent communication skills

Benefits:

  • Competitive Pay
  • Benefits: Medical / Dental / Vision / Life Insurance
  • 401(k) with discretionary employer match
  • Paid vacation and Holidays
  • Yearly reviews with opportunities to advance your career based on performance

Wage Range: $20 - $28/hour plus additional benefits. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law.

New Castle Building Products

New Castle Building Products (NCBP) is a family owned and operated distributor of building supplies based in White Plains, New York, serving the Northeastern United States with twenty two convenient locations in six states. With a history dating back to 1910, New Castle has evolved from a small sheet metal distributor, to a full service distributor of building materials specializing in commercial and residential roofing. As a commercial and residential roofing distributor, NCBP has formed long term relationships with vendors such as Elevate, GAF, Soprema, Johns Manville and FiberTite Roofing Solutions. The ongoing relationship with vendors allows NCBP to provide quality materials and service to both commercial and residential roofing customers. NCBP has successfully built its business based on providing the highest level of professionalism, quality customer service, availability of inventory and a loyalty to its employees. Kristopher Steele, Owner & President of New Castle Building Products continues to cultivate these aspects of business in order to build a strong foundation throughout the company. As a growing leader in commercial and residential roofing, NCBP keeps abreast with current trends in the roofing industry through its affiliation with national roofing associations such as National Roofing Contractors Association (NRCA) and North East Roofing Contractors Association (NERCA). For product details please visit www.ncbp.com or www.newcastlemetal.com At New Castle, we take pride in being a veteran-friendly employer. We are committed to providing meaningful career opportunities at any level or position within the company. NCBP offers a supportive work environment for those who have bravely served our country. We value the unique skills, leadership, and dedication veterans bring to the workplace. If you think you're a good fit, please apply today!

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