Customer / Service Inside Sales
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Eastern Industrial Automation
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Customer / Service Inside Sales
Eastern Industrial Automation
Applications Closed
Posted 22 days ago
Full Time
Bedford, New Hampshire
In Person
Smart Summary
The representative will interact with customers via email to provide prompt solutions, support, and technical feedback, which includes generating quotations, handling literature requests, and managing proposals. Key duties also involve tracking back orders, interacting with manufacturing partners, and assisting with warehouse tasks when necessary.
Eastern Industrial Automation is seeking a Customer Service / Inside Sales Representative with strong customer service skills. Key requirements include a High School Diploma, 1-2 years of customer service or sales experience, and strong computer skills, especially in MS Office. The role involves customer interaction, technical research, and collaboration with a team.
Must Have Skills for ATS
Customer Service
Inside Sales
Quotations
Technical Research
Proposals
Supplier Interaction
Back Order Tracking
Technical Feedback
Relationship Cultivation
Team Collaboration
Warehouse Duties
Computer Skills
Excel
Multi-tasking
Organizational Skills
Communication Skills
Job Description
We are currently seeking a Customer Service / Inside Sales Representative in Bedford, NH with strong customer service skills and the desire to be part of and collaborate with a hard-working team.
Salary Range $60,000 - $70,000 based on experience plus uncapped commission potential after six months of employment.
ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.
- Interact with customer via email; respond and provide solutions to customers promptly.
- Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
- Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
- Provide technical feedback to meet customer requirements.
- Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
- Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.
- Solid work history.
- High School Diploma Required. Additional training, certifications, education a plus.
- At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.
- Knowledge of mechanical /electrical equipment and parts preferred but not necessary.
- Willingness and ability to quickly learn our product line.
- Ability to research to secure product information.
- Strong computer skills – ERP (Profit 21 experience a plus), MS Office Products including high level excel skills.
- Excellent multi-tasking, organizational and communication skills.
- Desire to work within a team with a cooperative and positive attitude.
- Ability to lift 25 – 50 pounds.
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Eastern Industrial Automation
Eastern Industrial Automation offers more than just tier-one branded products, superb services and a stellar staff. We offer a can-do, will-do mindset. From our beginnings in 1963, when founder Richard Gorsey began personally delivering mechanical components to textile mills throughout New England, our can-do mindset has focused on saving our customers time and money. Many years later, Richard Gorsey and his son-in-law, Geoff Filker, oversee Eastern Industrial Automation, formerly known as Eastern Bearings, Inc. Today, we represent more than 1,000 leading global manufacturers and supply more than 1,000,000 specific products to our customers worldwide - with the same detailed attention to service as when we began.
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