Germain Mercedes-Benz Van Center

Director of First Impressions (Customer Service Expert)

Columbus, OH 

Full-time

Pay based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. 

As the Director of First Impressions, you will play a key role in providing excellent customer service and maintaining a professional image for the company.

Responsibilities:

• Answer dealership phones, greet and receive customers

• Direct customers to the correct department, notify the appropriate person 

• Work cooperatively with the sales/service and other internal teams

• Assist in scheduling and confirming appointments

• Other duties as assigned

Qualifications:

• Excellent listening/communication skills, outgoing and positive personality

• Punctual nature and ability to handle schedule flexibility and dynamic work environment

• Professional appearance and eager to improve on all aspects

• Valid driver’s license and clean driving record

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance

• 401(k) Savings Plan with Employer Match

• Paid Vacation/Company Holidays

• Competitive Wage Plans

• Ongoing Professional Development and Internal Promotions

• Company Outings and Activities

• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed. 

For immediate consideration, visit us at GermainCareers.com. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.