Job Title: Wire Transfer Representative Department: Accounting Reports To: AVP, Finance   About Webster First Federal Credit Union Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives. We focus on members, not profits, and our values of strength, exceptional service, and “New England authenticity” are at the heart of everything we do. We can’t do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.   Summary   The Wire Transfer Representative is responsible for supporting the wire transfer function within the Accounting department. This role helps ensure that incoming and outgoing wire transfers are processed promptly, accurately, and in accordance with internal procedures and regulatory requirements. This position maintains records and reports related to fund transfers, assists with daily system balancing and closeout procedures, and provides support to internal staff to ensure a high level of service and operational quality. In addition to wire transfer responsibilities, the Wire Transfer Representative may assist with other administrative and accounting-related tasks within the department as needed.     Essential Duties and Responsibilities    

• Process incoming and outgoing wire transfers accurately and in a timely manner in accordance with internal procedures and regulatory requirements.
• Administer and support the wire transfer system to ensure all transactions are processed promptly and accurately.
• Verify member information, account details, and funding availability prior to initiating or releasing wire transfers to ensure accuracy and mitigate risk.
• Maintain accurate records, reports, and supporting documentation related to wire transfers in compliance with internal policies, procedures, and regulatory requirements.
• Perform daily wire system balancing and closeout procedures, researching and resolving any discrepancies as necessary.
• Respond to inquiries from internal departments, branches, and external financial institutions regarding wire transfers and assist in resolving related issues.
• Assist the Accounting department with administrative or operational tasks as needed to support overall departmental efficiency.
• Promotes overall BSA compliance by adhering to all BSA and OFAC regulations specific to the job function and assisting the Credit Union’s BSA department as necessary with any departmental function specific items. 
• Actively promotes the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations.  Training will be completed at least annually for Information Security topics, BSA, and GLBA; annual BSA training will be position specific.  Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE ACT, Regulations B, C, D, E CC, DD, and Z as well as any training deemed necessary to promote adherence to applicable regulatory requirements.
• Perform other duties as directed.

  Qualifications/Requirements  

• Strong attention to detail with the ability to process financial transactions accurately.
• Demonstrated proficiency with Microsoft Excel and general computer applications.
• Ability to manage confidential and sensitive member information with discretion.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Effective verbal and written communication skills.
• Ability to work both independently and collaboratively within a team environment.
• Basic understanding of banking operations, funds transfer processes, or accounting principles preferred.

  Education/Training Experience  

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred.
• 1-3 years of experience in a banking, credit union, or financial services environment, preferably with exposure to wire transfers, payment processing, or related operation functions.
• Prior experience with financial systems or transaction processing platforms is a plus.

  Physical Demands & Work Environment   This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations. The noise level is generally moderate. Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds. Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers. Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors. Reasonable accommodations will be provided as needed.   Pay Range: Salary Band 2, $20 - $25 / hour
Note: This range reflects the full salary band for positions at this level. Individual compensation is determined based on experience, skills, and internal equity.

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