Front Desk Receptionist

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AQUA DERMATOLOGY MANAGEMENT LLC

Posted 23 days ago

Full Time

Fort Myers, Florida

In Person

Smart Summary

The Front Desk Receptionist serves as the initial administrative contact, responsible for greeting patients, managing scheduling, and processing check-in/check-out procedures. Key duties include registering new patients, updating demographics, collecting payments, verifying health benefits, and maintaining organized office supplies and reception areas.

We are seeking a friendly and organized Front Desk Receptionist to be the first point of contact for our patients. Key requirements include a high school diploma or equivalent, strong customer service skills, and ideally 1-2 years of medical reception experience. You will be responsible for greeting patients, managing phone calls, scheduling appointments, and ensuring a positive patient experience.

Must Have Skills for ATS

Customer Service

Greeting Patients

Scheduling

Checking Patients In/Out

Patient Registration

Demographic Updates

Payment Collection

Telephone Etiquette

Patient Flow Facilitation

Inventory Monitoring

Benefits Verification

Medical Records Handling

Teamwork

Job Description

Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology.

Current Employees:

If you are a current employee at AQUA Dermatology or one of its Partner Practices, who wish to be considered for internal career opportunities, you can submit your application through the Internal Career Center in ADP. Click Here or visit Career Center when you log in to ADP to review available positions and formally apply. 

Front Desk Receptionists are the first point of the administrative contact for patients in the office; performing a variety of office functions such as greeting, scheduling, and checking patients in and out for their appointments.

Essential Functions

  • Adheres to the Our Mission Statement, Credo, Service Goals, and Values always provide exceptional customer service.
  • Greetings and welcomes patients as they arrive for their appointments.
  • Register new patients and update existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collect and apply to payments of services and products.
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary. 
  • Facilitate patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff, checking patients in and out for their appointments. 
  • Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment. 
  • Learn new products and maintain an accurate inventory of all items. 
  • Ensures a positive experience for each patient through excellent customer service practices. 
  • Verifies patient health benefits with approved health care companies. 
  • Sends out and receives medical records and referrals for patient care.
  • Keeps the reception area clean and organized.
  • Works in a team environment to accomplish common tasks in a collegial manner. 

Shift: Fulltime/ First Shift 

Our Benefits Include:

  • Medical, Dental, and Vision are available after 30 days of hire
  • Short-term disability and life insurance, and many ancillary options.  
  • 10 days of PTO with an increase to 15 days upon completing 1st year
  • 401 (k) available after 90 days of hire
  • Excellent growth and advancement opportunities
  • Discounts on services

Required Education and Experience

  • High School diploma or equivalent
  • Strong customer service background 
  •  1-to 2 years of Medical Reception experience is preferred


Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Florida, Georgia and Alabama. Our established practices and experienced physicians offer patients the most quality outcomes and exceptional patience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!

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AQUA DERMATOLOGY MANAGEMENT LLC

AQUA Dermatology is the largest and most comprehensive full-service skin care provider in the Southeast. As a business founded and led by physicians and the largest full-service skin care provider in the Southeast, we bring more than 27 years of experience to serving patients and supporting and optimizing dermatology practices. The unique breadth of our services allows us to treat more patients and meet their needs with the highest quality of care. We offer medical, surgical and cosmetic dermatology services, along with advanced vein, radiation and plastic surgery treatments.

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