Stream Companies is a growing, full-service, tech-enabled integrated advertising agency delivering innovative digital and traditional marketing solutions. We help brands manage their online presence with care, consistency, and strategy—especially where customer trust matters most. 

Role Overview: 
The Reputation Management Coordinator (RMC) is responsible for the day-to-day execution of reputation management services for Stream’s clients. This role serves as the frontline owner of review monitoring and response, ensuring client brands are represented accurately, professionally, and consistently across all major review platforms. 

The RMC plays a critical role in shaping client perception, maintaining client trust, and supporting long-term brand health. This is an execution-focused position that requires strong written communication, attention to detail, and the ability to manage recurring responsibilities reliably at scale. The RMC works closely with internal and external partners while owning their assigned client workload independently. 

Core Responsibilities: 

• Review Monitoring & Response Execution 
  • Monitor, manage, and respond to customer reviews across multiple reputation platforms. 
  • Craft thoughtful, brand-aligned responses to both positive and negative reviews. 
  • Ensure responses meet quality, tone, compliance, and timing standards. 
  • Maintain consistency across client locations and platforms. 
     
• Client & Internal Coordination  
  • Communicate regularly with internal partners to align on client goals, expectations, and updates. 
  • Support escalation and crisis-response workflows by executing approved response strategies quickly and accurately. 
  • Flag trends, risks, or sensitive situations proactively to leadership. 
  • Communicate with clients to provide support, insights, and growth opportunities. 
     
• Platform Usage & Reporting Support 
  • Utilize reputation management tools to manage daily workloads efficiently. 
  • Support client reporting by ensuring accurate data, tagging, and documentation. 
  • Surface actionable insights related to review trends, sentiment, or recurring issues. 
     
• Quality, Accuracy & Continuous Improvement 
  • Maintain a high standard of accuracy, grammar, and professionalism across all responses. 
  • Track competitor and industry trends to identify opportunities for improvement. 
  • Follow documented workflows and contribute feedback to improve processes over time. 
  • Complete required administrative and operational tasks related to reputation management. 
     
• Performance Expectations
  ​A Reputation Management Coordinator is successful when they: 
  • Consistently meet response volume and timeliness expectations. 
  • Deliver high-quality, brand-safe responses with minimal revisions. 
  • Manage assigned clients reliably with limited oversight. 
  • Proactively communicate risks, trends, or blockers. 
  • Demonstrate accountability for their workload and output. 
     
• Required Qualifications 
  • Bachelor’s degree in Marketing, Advertising, Business, Journalism, Communications, or a related field (or equivalent experience). 
  • 1+ year of relevant professional experience in marketing, communications, customer experience, social media, or writing-focused roles. 
  • Strong written communication skills with an editorial eye. 
     
• Ideal Skills & Qualities 
  • Detail-oriented with a strong focus on accuracy and quality. 
  • Organized and capable of managing multiple priorities simultaneously. 
  • Professional, clear, and confident written communicator. 
  • Self-motivated with the ability to work independently within established workflows. 
  • Calm, thoughtful, and solution-oriented—especially when handling negative feedback.