View All Jobs

Sign up

Equipment Scheduler

Petro Home Services

Posted 24 days ago

Full Time

South Plainfield, New Jersey

In Person

Smart Summary

The Equipment Scheduler will handle inbound calls and follow up on warm leads regarding HVAC equipment replacement, assisting customers with scheduling free in-home estimates with Residential Equipment Specialists. Responsibilities also include updating leads in Salesforce, managing multiple calendars, resolving scheduling conflicts, and maintaining communication with customers and specialists.

This role requires prior customer service or scheduling experience and excellent communication skills. You should be comfortable multitasking in a fast-paced environment and have strong problem-solving abilities. While Salesforce experience is a plus, it's not required as they will train the right candidate.

Must Have Skills for ATS

Customer Service

Scheduling

Inbound Calls

Lead Follow-up

Appointment Setting

Salesforce

CRM

Calendar Management

Conflict Resolution

Communication

Problem Solving

Computer Skills

Multi-tasking

Job Description

If you're looking to work for THE leading energy provider in the industry- look no further! Our goal is simple: provide our customers with the best products and services available in the markets that we serve. Our team is looking for an Equipment Scheduler to answer and follow up on inquiries for customers looking to replace their heating and air-conditioning equipment at home.   Responsibilities:
  • Receive inbound calls and follow-up on warm leads of customers and referrals interested in our HVAC products.
  • Assisting new and current customers with scheduling appointments for our Residential Equipment Specialists to visit and provide a free in-home estimate.
  • Enter and update new leads and opportunities into Salesforce.
  • Manage multiple calendars and sort through scheduling conflicts.
  • Maintain communication with current customers and Equipment Specialists.
  • Identify opportunities to recommend additional service contracts.
  Requirements:
  • Must have prior customer service or scheduling experience.
  • Must be comfortable with multi-tasking in a fast-paced environment.
  • Must demonstrate excellent written and verbal communication.
  • Strong problem solving skills and ability to collaborate with others.
  • Proficient computer skills required.
  • Salesforce or related CRM experience a plus, but we will train the right candidate.
  • Bilingual also a plus, but not required.
  Petro Home Services is proud to be an equal opportunity employer, and is committed to a drug and alcohol-free workplace.

Petro Home Services

We're America’s #1 local home heating oil and total home comfort services provider, with over 100 years experience helping customers save and keep comfortable at home. Our goal is to provide total home comforts and total customer service and satisfaction that provide total peace of mind. Covering the Northeast from Massachusetts to Virginia to Maryland and Virginia, Petro Home Services is an energy savings partner that keeps customers warm in the winter, cool in the summer, and takes care of many more home comfort needs. Petro provides services in the following states: Connecticut (HOD # 183), Washington DC, Maryland, Massachusetts, New Jersey, New York, New Hampshire, Pennsylvania, and Rhode Island.

Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria