Description

BASIC FUNCTION: Supports the Information Technology department in ensuring the stability, integrity, and efficient operation of the in-house information systems supporting core organizational functions.

The hourly rate for this position is $21.00

ESSENTIAL JOB FUNCTIONS:

1. Performs maintenance of personal computers including troubleshooting, upgrading, repairing, and installing.
2. Provides first line “Help Desk” assistance and solutions for user calls for assistance.
3. Maintains communication and connectivity for LANS, WANS and VPNS.
4. Prepares instructions as needed to help Goodwill end users better understand and manage technology systems.
5. Keeps complete and accurate records of support calls and solutions.
6. Assists in the gathering of information to be used for inventory control and asset management.
7. Acts as backup for IT Department members when appropriate.
8. Handles special projects as assigned by the IT management.

The above statements are only a representative summary of the major duties and responsibilities performed by persons in this position. The employee may be requested to perform job-related tasks other than those specifically set forth in this description. All duties listed in this position description are considered to be essential, unless otherwise indicated. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their jobs.

JOB SPECIFIC COMPETENCIES

1. Ability to proactively deliver effective solutions to IT-related problems
2. Work Independently with guidance from senior IT staff at remote locations
3. Knowledge of PC Hardware and Operating systems configuration
4. Troubleshooting skills with a focus on maintaining maximum uptime
5. Timely completion of performance expectations
6. Willingness to accept responsibility for outcomes of all actions and decisions
7. Intellectual curiosity and willingness to seek out continuous learning opportunities
8. Flexibility to successfully identify and adapt to unexpected or unforeseen changes, both internal and external
9. Willingness to use and explore available tools to increase efficiencies, improve delivery of service, and meet internal and external expectations
10. Strict conformance with the highest standards of ethics, accountability and prevention and detection of fraud, waste, and abuse

BENFITS OVERVIEW:

• Full-time employees will receive up to 20 paid vacation days in the first year
• Additional paid holidays vary by position and department
• Dental, Vision, Life, Disability, and Accidental insurances available
• Medical insurance available to full-time employees
• 401k plan with employer match after the first year
• Professional development and personal support services
• One-on-one coaching to reach career and educational goals
• Education benefits including reimbursement and up to 4 hours of paid study time
• 20% employee discount at the Greater Grand Rapids retail stores
• Additional performance bonuses and discounts available

Requirements

QUALIFICATIONS/BASIC JOB REQUIREMENTS:

High School Diploma. Seeking a degree (or equivalent experience or secondary education) preferred. Certification in technology preferred (trade school, Microsoft, Citrix, New Horizons, CompTIA, A+ or other recognized entity). Minimum one year experience in IT network capacity position. Must provide own transportation to various Goodwill locations to fulfill the obligations of this position

PHYSICAL/EMOTIONAL DEMANDS:

Physical: While performing the duties of this job, the employee is often required to sit, use hands and fingers, handle or feel, talk or hear, operate a computer, and is regularly required to reach with hands and arms, stoop, kneel, crouch, and crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required, including close visual acuity to perform activities such as operating office machines, viewing a computer terminal, reading, and determining accuracy and thoroughness of work assigned.

Emotional: Irregular work hours and short deadlines may create stress.

ORGANIZATIONAL COMPETENCIES:

All employees are required to uphold the values of Goodwill Industries of Greater Grand Rapids (GIGGR) Integrity, Stewardship, Innovation, Excellence, and Respect. All employees are required to comply with the policies, procedures, and safety program of GIGGR. All employees are required to uphold standards for GIGGR accreditation, including through Goodwill Industries International and CARF. Employees are required to follow all state and federal laws and regulations, including but not limited to those related to recipient rights, confidentiality, and the Health Insurance Portability and Accountability Act (HIPAA).