Customer Service Travel Agent

H

Hellosunshinetravels

Posted 27 days ago

Full Time

Virginia Beach, Virginia

Fully Remote

Smart Summary

The agent will serve as a trusted advisor, assisting clients with planning, booking, and managing various trips such as cruises, resorts, and custom itineraries. Responsibilities include providing clear communication, researching travel details, managing bookings, and resolving client concerns professionally.

We are seeking a detail-oriented and people-loving Customer Service Travel Agent to assist clients with vacation planning. Key requirements include strong customer service and communication skills, organizational skills, and a passion for travel. Sales or hospitality experience is a plus, but not required.

Must Have Skills for ATS

Customer Service

Communication

Planning

Booking

Research

Problem Solving

Relationship Building

Multitasking

Attention To Detail

Self-Motivated

Organization

Job Description

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you’ll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.

What You’ll Do:

  • Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries

  • Provide clear, friendly communication via phone, email, and social platforms

  • Research destinations, pricing, promotions, and travel requirements

  • Manage bookings, changes, cancellations, and travel documentation

  • Resolve client concerns with professionalism and care

  • Build long-term relationships that turn travelers into repeat clients

What We’re Looking For:

  • Strong customer service and communication skills

  • Organized, self-motivated, and comfortable working independently

  • Passion for travel and helping others

  • Ability to multitask and pay attention to details

  • Sales or hospitality experience is a plus (but not required)

  • Willingness to learn and stay updated on travel trends

Why Join Us:

  • Flexible, remote opportunity

  • Ongoing training and mentorship

  • Growth potential within the travel industry

  • A supportive, positive team culture

  • The chance to help people make lifelong memories 

If you love helping people, enjoy planning, and want a career that blends service with adventure—this role is for you.

H

Hellosunshinetravels

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