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Customer Service Representative

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Glass Doctor of Millersburg

Applications Closed

Posted about 1 month ago

Full Time

, Ohio

In Person

Smart Summary

The Customer Service Representative will serve as the friendly voice of the company, assisting customers with glass repair and replacement needs via phone, email, and in-person interactions. Key duties include scheduling appointments, processing orders and payments accurately, and resolving customer complaints with empathy.

We are looking for a friendly and enthusiastic Customer Service Representative to be the voice of Glass Doctor of Millersburg! Key requirements include a high school diploma (or equivalent) and proven experience in a customer service role. Strong communication, problem-solving skills, and computer proficiency are also essential for success in this role.

Must Have Skills for ATS

Customer Service

Communication

Interpersonal Skills

Problem-Solving

Computer Proficiency

Customer Management Software

Data Entry

Scheduling

Order Processing

Payment Processing

Empathy

Record Keeping

Team Collaboration

Detail-Oriented

Job Description

Benefits:
  • 401(k) matching
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
About the Role:Join Glass Doctor of Millersburg as a Customer Service Representative, where you will be the friendly voice of our company! In this dynamic role, you'll assist customers with their glass repair and replacement needs while providing exceptional service that keeps them coming back.

Responsibilities:
  • Answer customer inquiries via phone, email, and in-person with professionalism and enthusiasm.
  • Schedule appointments for glass repair and installation services efficiently.
  • Process customer orders and payments accurately and promptly.
  • Provide product information and recommendations based on customer needs.
  • Resolve customer complaints and issues with empathy and effective solutions.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with the service team to ensure customer satisfaction and timely service delivery.
  • Stay updated on industry trends and company services to provide informed assistance.
Requirements:
  • High school diploma or equivalent; additional education in customer service is a plus.
  • Proven experience in a customer service role, preferably in a retail or service environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a positive attitude.
  • Proficient in using computer system and customer management software. Experience with Excel helpful.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Detail-oriented with a commitment to providing exceptional service.
About Us:Glass Doctor of Millersburg has been serving the community for over a decade, providing top-notch glass repair and replacement services. Our customers love us for our prompt service and expert craftsmanship, while our employees appreciate a supportive work environment that fosters growth and teamwork.

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Glass Doctor of Millersburg

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