Description

Ready to take your career outdoors and get hands-on?

Come join the team at 1-800-GOT-JUNK? - Richmond as a Customer Experience Leader and Sales Specialist! As the world's largest junk removal company, we're growing fast. Southwind, the proud owners of 1-800-GOT-JUNK?, is dedicated to delivering outstanding customer service and fostering a workplace where employees thrive — and we're continuing to grow across 50+ locations throughout the US.

About the Role: As a Customer Experience Leader, you'll be at the heart of what we do — creating memorable customer interactions and helping fuel our sales growth.

Position: Customer Experience Leader

Shop Location: Ashland, VA — proudly serving the greater Richmond area

Pay Range: Earn up to $25/hr+ in total compensation, made up of Hourly Pay + Profit Share (Uncapped) + Tips!

What We're Looking For:

• A Sales Mindset: You're motivated, goal-driven, and love going the extra mile for customers.
• A Customer-First Attitude: Warm, welcoming, and genuinely passionate about delivering great experiences.
• High Energy: You enjoy staying active and thrive in a role that keeps you moving.
• Dependability: Your team can count on you to show up, work hard, and bring positive energy every day.
• Strong Communication Skills: You're organized, solutions-oriented, and able to connect clearly with customers and teammates alike.

Responsibilities:

• Deliver Outstanding Service: Bring enthusiasm and a commitment to quality to every customer interaction.
• Drive & Load Safely: Work alongside your crew to operate trucks and load items efficiently and responsibly.
• Handle Cleanouts: Take on light and heavy lifting for both residential and commercial junk removal jobs.
• Represent the Brand: Provide honest, accurate estimates and act as a professional ambassador for 1-800-GOT-JUNK?.
• Stay Safe & Sharp: Adhere to all safety protocols and maintain a clean, professional appearance in uniform.
• Training: Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.

Why Us?

At Southwind, we give our team the tools and freedom to lead with purpose and creativity. We're a company built on integrity, teamwork, and a commitment to always getting better.

• Enjoy a fast-paced, varied workday that's anything but boring
• Competitive pay with performance-based bonus opportunities
• Award-winning workplace — recognized as a "Best Places to Work" and "Fast 50 Company"
• Full benefits package including health insurance and retirement plans

This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

*Our company culture is the leader in our business and we are excited to offer new opportunities to join our team in Richmond. You may be a great fit for this position if you have previous experience in sales, moving, driving, warehouse, construction, customer service, maintenance and landscaping! Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer.

Requirements

• Age Requirement: Must be at least 21 years old.
• Driver’s License: Valid standard driver’s license required.
• Physical Capability: Ability to lift up to 75+ lbs. repeatedly.
• Relevant Experience: Experience in delivery, warehouse, moving, sales, customer service, food service or general labor is preferred