Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

This is an entry level role. Basic skills with basic level of proficiency and you will gain a general understanding in one or more FIS products. Generally performing multiple tasks ranging from simple to more complex levels of research and support. Work independently with minimal supervision. Consult with senior peers on non-complex projects to learn through experience. Typically requires up to one year experience.

Please note: This role is full-time, with a required hybrid schedule in our posted location.

Current and future sponsorship is not available for this position.

What you will be doing:

• Provides excellent service to our financial institution issuing customers, serving as an expert contact for all matters related to prepaid, debit, and credit card fraud. Client inquiries can be received via client portal or phone.
• Review authorization activity, performing data analysis to identify commonalities in fraud trends and creating efficient rules targeting fraudulent activity while minimizing impact to cardholders.
• Performs research to fully respond to and answer client inquiries around our services, tools and other questions related to fraud. The perfect candidate for this position will always place client service and satisfaction at the forefront of all they do., and while overtime is never required as a team player one should be flexible enough to put in over time if volumes dictate.  
• Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
• Interfaces with clients to determine present and future needs and discusses progress toward solutions.

The following training will be provided:

• Servicing clients via a ticketing system. Utilizing the system (read, search, assign, reassign, add note, add attachment, and resolve).
• Responding to requests effectively.
• Submit tasks to Fraud Analytics; how to understand responses and follow up.
• Logging and monitoring requests in Service Now.
• Prioritizing work efficiently to speed resolution.
• Reviewing the Operations Guides as well as Dialer Scripts.
• Writing and reviewing fraud rules.
• Supporting all fraud mitigating products.
• Managing pending ticket work, follow-up, and resolutions efficiently.
• When to engage other departments.
• Become operationally efficient in the variety of systems that feed our processes and what we support.

What you will need:

• Prior banking or finance related experiences a plus; fraud prevention or

personal banking experience preferred

• Documenting client information and recurring technical issues to support product quality programs and product development

• Strong analytical skills

•Organizational and time management skills required

• Self-starter with proven ability to work independently

• Extremely comfortable working with computers and a variety of applications

• Excellent oral and written communications skills

• Strong problem-solving skills

Added bonus if you have:

• Knowledge of FIS products and services

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• A broad range of professional education and personal development possibilities – FIS is your final career step!
• Attractive benefits including vacation/sick pay, private medical coverage, dental coverage, 401K match, Stock options, travel insurance and more!
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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