Specialty Marketing Agent
Westgate Resorts
Specialty Marketing Agent
Westgate Resorts
Posted about 8 hours ago
Full Time
Bellevue, Washington
In Person
Smart Summary
This role involves handling outbound calls to schedule owner update appointments and managing high-volume inbound calls to book vacation packages for resort locations. Additionally, the coordinator will be responsible for coordinating guest transportation to Mexico properties while maintaining accurate data entry.
We are looking for a Specialty Marketing Coordinator with 1-2 years of experience in call center, customer service, hospitality, or reservations. Strong communication skills and attention to detail are essential. The ability to work a flexible schedule, including days, evenings, and weekends, is also required.
Must Have Skills for ATS
Outbound Calling
Inbound Reservations
Transportation Coordination
Data Entry
Verbal Communication
Written Follow-up
Customer Service
Call Center Operations
Productivity Metrics
Quality Standards
Scheduling Appointments
Accuracy
Clarity
Job Description
Company Description
VI Resorts by Westgate Corporate (Bellevue, WA)
The headquarters of VI Resorts by Westgate, located in Bellevue, Washington, serves as the administrative home of the VI Resorts vacation club, North America's largest owner-controlled timeshare and vacation club, supporting the Owners by offering convenient access to Pacific Northwest business and travel resources. The VI Resorts corporate office supports the operations, member services and club experience that underlie all VI Resorts stays. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
Specialty Marketing Coordinator – Bellevue, WA | Full‑Time | $17.13 + Commission
Now hiring a Specialty Marketing Coordinator to join our fast‑paced, on‑site call center in Bellevue, WA. In this role, you’ll handle outbound owner engagement, book inbound vacation package reservations, and coordinate transportation for guests traveling to our Mexico properties. If you enjoy a high‑energy environment, thrive on customer interaction, and want strong earning potential, this role is an excellent fit.
What You’ll Do
- Call owners to schedule owner update and education appointments at designated sales centers.
- Handle high‑volume inbound calls to book vacation packages for five participating resort locations.
- Confirm travel dates, eligibility, pricing, and presentation requirements with clarity and accuracy.
- Coordinate transportation to/from Mexico resort properties, ensuring accurate documentation and timely partner communication.
- Maintain exceptional speed and accuracy in all reservation and owner data entry.
- Provide professional, friendly service with excellent verbal phone communication and clear written follow‑up.
- Support daily call center operations, productivity metrics, and quality standards.
- Collaborate with peers and leadership to maintain an efficient workflow and consistent guest experience.
- Perform additional duties as assigned.
Qualifications
What We’re Looking For
- 1–2 years of experience in call center, customer service, hospitality, or reservations (preferred)
- Strong communication skills and attention to detail
- Ability to work days, evenings, weekends, and a flexible schedule
What You’ll Get
- Opportunities to grow within the travel, hospitality, and resort industry
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Westgate Resorts
We are proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For. This award reflects our ongoing commitment to creating a positive, supporting, and rewarding workplace where our Team Members can grow and thrive. At Westgate Resorts, we believe our people are the heart of everything we do - and this honor is a testament to their passion, integrity, and work ethic. Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of more than 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company’s 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler’s needs. Our Mission: We create meaningful vacation experiences that bring families together, foster connection, and build cherished memories for a lifetime. Social Responsibility: We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount. Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.
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