Description

Role Overview:

The Inside Sales Rep is responsible for supporting the company’s sales goals through good customer service, maintaining quality relations with existing accounts and providing support to sales team. These duties may vary to include some or all of the following job responsibilities.

Duties/Responsibilities:

• Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner.
• Builds and maintains quality relations with assigned customers and increase volume of sales on a consistent basis through ongoing determination of customer requirements.
• Answers incoming sales calls or contacts customers via telephone or email as frequently as necessary to meet and surpass sales goals for the company.
• Clarifies and fulfills customer requests/needs by presenting various selections of products and services providing pricing information as requested.
• Maintains updated, organized records on all assigned customers.
• Completes and submits customer activity reports each week on sales and backlog orders.
• Analyzes customer accounts and promptly make corrections and/or modifications to files.
• Contacts customers to obtain missing information or data to ensure an accurate customer database.
• Traces and expedites late orders to ensure customer satisfaction.
• Resolves customer concerns in an expeditious and tactful manner.
• Conducts cold calls on designated house accounts.
• Provides all aspects of administrative support for sales team.
• Performs other related duties as assigned.

Key Performance Indicators:

• Average Order Processing Time
• Lead Generation for Outside Team
• Upsell Rates

Requirements

Required Education/Experience and Skills:

• High school diploma, GED, or equivalent is preferred.
• Prior customer service or inside sales experience preferred.
• Strong proficiency in Microsoft Software (Outlook, Word, Excel) and Adobe.
• Knowledge working with Syspro or similar ERP software strongly preferred.
• Knowledge of tire and wheel industry desirable.
• Excellent communication and interpersonal skills.
• Excellent customer service and time management skills.
• Strong attention to details
• Ability to multi-task, prioritize and organize efficiently
• Ability to follow directions and work well in a team.
• Ability to quickly learn company products and terminology.
• Ability to perform repetitive tasks.

Physical Requirements and Work Environment:

• Regularly required to sit.
• Must be able to frequently use hands and talk or hear.
• Must be able to occasionally stand, walk and reach with hands and arms.
• Must be able to lift and move up to 15 pounds at times.
• The noise level in the work environment is moderate.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.