Exit Booth Agent - Boston Logan Airport
Enterprise Holdings
Exit Booth Agent - Boston Logan Airport
Enterprise Holdings
Applications Closed
Posted about 1 month ago
Full Time
Boston, Massachusetts
In Person
Smart Summary
Responsibilities include accurately preparing all rental documents, verifying vehicle information like VIN numbers for security, and providing service to Emerald Aisle members by offering refueling options. The agent must also maintain the appearance of the exit booth and resolve customer service issues efficiently.
We are looking for friendly and efficient individuals for the Exit Booth Agent position. Key requirements include being at least 18 years old, having a high school diploma or GED, a valid US driver's license, and at least 6 months of customer service experience.
Must Have Skills for ATS
Customer Service
Document Preparation
Verification
Efficiency
Problem Resolution
Attention To Detail
Communication
Greeting Customers
Local Area Information
Supply Management
Job Description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
The pay for this position starts at $19 / hour with the potential to make up to $21 / hour ($19 / hour plus shift differentials and monthly bonus opportunities). Average monthly commission bonuses range from $200 to $800.
This position is located at Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule
- Sunday- Thursday: 2:00pm-12:00am
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Prepare all rental documents accurately and completely
- Verify car information and VIN number for security and car control
- Provide additional service to Emerald Aisle members by offering our refueling option
- Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
- Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers
- Provide all customers with undivided attention while assisting them at the exit booth
- Make eye contact and greet all customers; thank customer at the conclusion of all transactions
- Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
- Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- Must have a High School Diploma or GED
- Must currently have a valid US driver's license
- Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must have at least 6 months of prior customer service experience
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Enterprise Holdings
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey. Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself. Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences. That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
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