Service Account Coordinator
Gaylor Electric
Service Account Coordinator
Gaylor Electric
Applications Closed
Posted about 1 month ago
Full Time
Nashville, Tennessee
In Person
Smart Summary
This role manages the day-to-day operations for assigned customer accounts, serving as the primary point of contact for all service customers. Responsibilities include proactive account management, providing customer support, upselling opportunities, and technical assistance.
We are looking for a Service Account Coordinator to manage customer accounts and be the primary point of contact. Key requirements include strong administrative, organizational, computer, customer service, and communication skills. A high school diploma or equivalent is required, but a college degree is preferred.
Must Have Skills for ATS
Customer Support
Upselling
Technical Assistance
Account Management
Administrative Skills
Organizational Skills
Computer Skills
Communication Skills
Job Description
Job Title: Service Account Coordinator
Scope of Work: The Service Account Coordinator plays a vital role in the success of the organization/department. This position is responsible for the day-to-day management of assigned customer accounts, acting as a primary point of contact. The role involves providing customer support, upselling, technical assistance, and general relationship management. The Service Account Coordinator reports directly to the Service Manager.
Responsibilities:
- Serve as the primary business contact for all service customers.
- Manage the overall and ongoing business relationship with customers through proactive, open, responsive, and collaborative account management.
- Provide customer support, upselling, and technical assistance.
- Carry out special projects as assigned.
Minimum Requirements:
- Education: High school graduate, holder of G.E.D., or equivalent studies/ experience. College degree preferred.
- Experience: Strong administrative, organizational, computer, customer service, and communication skills. Previous experience preferred.
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