JOB SUMMARY

Position Title: Resource and Family Liaison

Program: Thrive to Five

Classification: Non-Exempt/Full-Time

Location: Thaddeus Steven

The position of Resource & Family Liaison is dedicated to providing targeted support to families in

the Thrive to Five program and parenting students at Post Secondary Institutions to guide them towards a

thriving future. This is achieved through a person-centered approach that helps individuals transition from crisis to stability.  This dual role supports both Thrive to Five families and parenting students who may not be enrolled in the program. The primary responsibilities include focusing on well-being while ensuring that all available internal and community resources are accessed and provided with the necessary level of support.

DUTIES/RESPONSIBILITIES:

Project Implementation

• Implement recruitment strategies, participate in community events to build a waiting list, complete applications, gather information to select children, inform the Enrollment Supervisor of openings, and collaborate to fill vacancies.
• Work with community partners to communicate about waiting lists, vacancies, and recruitment efforts, ensure timely enrollment, and monitor attendance with teachers and families.
• Monitor child attendance and collaborate with families to enhance attendance, as necessary.
• Provide short-term support, resources, and referrals to individuals to quickly resolve crises, and aid in navigating obstacles to resources or services of other organizations or businesses, including advocating for clients, assisting with time management, supporting in completion of paperwork, and creatively finding connections for new resources.
• Maintain open communication with your supervisor and serve as a liaison between individuals and other community resources.
• Provide targeted, specialized services focused on special projects’ outcomes.

Data Management

• Update database of current community resources and services.
• Update financial trackers as appropriate for projects following policies.
• Conduct an assessment that matches the person with the right resources at the right time.
• Maintain current and accurate records and case notes of the person or family being served including any goals that the customer has set to obtain; maintain confidentiality.

Child and Family Services

• Complete family assessments to help families set goals, establish plans, and conduct home visits to follow up on these plans and services accessed.
• Collaborate with supervisors and teachers to prioritize caseloads and support families in crisis, documenting follow-up, and results.
• Support families in registering for kindergarten.
• Inform families of scheduled health screenings and ensure attendance, while following health standards and ensuring compliance.
• Collect required health information, collaborate with the health team for family follow-up, and enter health-related information into the database to track trends impacting program effectiveness.

Family Engagement

• Deliver family engagement practices based on funded requirements and encourage family participation in group activities.
• Engage families in center committees to promote family engagement and identify solutions to barriers for attendance.
• Monitor and reflect on the effectiveness of family engagement practices.
• Maintain a list of interested parent volunteers and track their efforts.

Partnerships

• Collaborate with various CAP programs to ensure stability and partnership.
• Collaborate with identified referral partners and external project leads for special projects.
• Participate in inter-disciplinary teams as appropriate with other partners.
• Connect to other community programs to ensure viable partnerships are developed to enhance program delivery and referral process.
• Collaborate with school districts and community partners, attend community meetings, and serve as a communication bridge between schools and families.

*Performs other related duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor’s degree in social work, human services, family services, counseling, or related field is preferred.
• Associate degree in social work, human services, family services, counseling, or related field is accepted.
• High School Diploma and within 18 months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field is acceptable.

**Please see attached for full job description**

We value our team by uniting our employees with our mission. We offer a strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered: 

• Sign-on Bonus, only available for external candidates 
• Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program 
• Generous number of PTO Days banked annually 
• Paid Parental Leave 
• Tuition Reimbursement  
• Employer- Assisted First Time Homebuyer Program 

Equal Employment Opportunity 

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.  

Americans with Disabilities Act 

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.