At Proliance Surgeons our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity.  Be Part of Who We Are!

Position Summary

The role of the Telephone Triage Nurse/Licensed Practical Nurse (LPN) is to work collaboratively with physicians, providers, nurses, and patients through a variety of tasks related to patient care with a focus on patient experience, safety, quality and efficiency.  The LPN acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation and an optimal patient flow and experience, following OSHA/WISHA/other compliance and regulatory guidelines.

Schedule

Monday-Friday, 8am-5pm

Key Duties and Responsibilities

The key duties and responsibilities of the Telephone Triage Nurse/Licensed Practical Nurse (LPN) include, but are not limited to:

• Assessment & Triage: Evaluate patient symptoms, health concerns, and medical history via phone to determine urgency and next steps.
  
• Patient Education: Instruct patients on home care, self-management, medication, and understanding their conditions.
  
• Care Coordination: Refer patients to appropriate care settings (ER, urgent care, specialists, primary care) and schedule appointments.
  
• Documentation: Accurately record assessments, advice, and actions in the Electronic Health Record (EHR).
  
• Collaboration: Work with providers and support staff for continuity of care and complex cases.
  
• Protocol Adherence: Apply established clinical guidelines and clinic policies.
• Perform phone triage, post-op calls and respond to voicemail messages directed to them preferably within same business day, but no later than 24 business hours, and perform action required. Documents all encounters.
• Maintain patient documentation for visit and communications in person or over the phone
• Coordinate care and diagnostic testing at other facilities as indicated by physician
• Obtain CT authorization and other prior authorization as needed and requested
• Assist provider in e-scribing, maintaining medication list
• Assist provider in maintaining communication with referring doctors
• Maintain equipment and ensure supplies are stocked and in place
• Follow all other daily team duties and special tasks as assigned

Education/Experience

• High school graduate or equivalent
• Graduate of an accredited LPN Program required
• Current Washington State LPN license required
• 1-2 years’ experience in a medical office a plus

Knowledge, Skills and Abilities

• Problem solving skills
• Skill in using a computer
• Knowledge of applicable specialties
• Outpatient clinical organizational ability
• Ability to remove oneself personally from given situations, remaining objective
• Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff
• Ability to multi-task
• Skill in organizing and reporting information that is accurate and complete
• Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA
• Ability to maintain composure in stressful situations
• Skill in establishing and maintaining effective working relationships with all staff
• Ability to prepare records in accordance with detailed instructions
• Ability to communicate clearly
• Consistency and timeliness in attendance

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.