Key Responsibilities

Due to continued growth within the USA service team, we have a vacancy for an Inside Service Coordinator to support our customer base.

After completing a training program, you will be involved & responsible for the following activities:

• Issue service quotations to customers
• Track customer calibration frequency and outreach to customers past due
• Promote and quote service contracts
• Initiate e-mail campaigns promoting upgrades and services
• Coordinate service visits with customer and field service engineers
• Maintain customer databases

Requirements for Consideration

• High energy level with ability to take initiative.
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
• Ability to articulate clearly and timely with customers to provide world class service.
• Drive and collaboration experience to identity process improvement areas
• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
• Good communication skills (verbal and written) and the ability to interact effectively in English.
• Follow set procedures but can identify when change is required

Experience/Qualifications

College degree with internship experience or high school diploma and customer service experience in professional workplace

• Proven experience in high demand customer service.
• English: good communication skills, written and spoken.
• Able to lift 25lbs to assist with spares and service shipments

BENEFITS  

When you join Taylor Hobson, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. Depending on the location of the position we offer you the following: 

• Working with worldwide technology in the field of Optics and Optics Metrology 
• Continuous training provided using world class manufacturing tools and equipment 
• Fun, relaxed, supportive working environment 
• International travel and local teamwork with international colleagues 

Business Unit

Established in 1886, Taylor Hobson is the world leader in surface and form metrology and developed the first Roundness and Surface Finish measuring instruments.

We provide contact and non-contact measurement solutions for the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; we are a truly global ultra-precision metrology company.

We are pioneers, continually developing our products to meet the ever-increasing demands of next generation technologies, particularly in Optics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energy technologies.

Taylor Hobson's world leading brands include: Talyrond®, Form Talysurf® PGI, Form Talysurf® i-Series, Surtronic®, LUPHOScan, Formalysurf® PGI Optics, Talyvel®, Autocollimators, Micro-Alignment Telescope and AMECare.

Taylor Hobson is part of the Ultra Precision Technologies Division of AMETEK, Inc. which is a leading global manufacturer of electronic instruments and electromechanical devices.

Website: www.taylor-hobson.com