Day in the life video  

A DAY IN THE LIFE AS A STORE ASSOCIATE

As a Store Associate, you play a vital role in supporting our mission of providing employment-related services to the community by participating in all areas of the store's daily operations. Every day is a little something different and offers both variety and routine! You will get training and experience in customer service, cashiering, assisting with donors, evaluating, sorting and pricing used merchandise, transporting priced goods to the retail floor, rotating old merchandise off the sales floor, and general cleaning and organizing. 

MINIMUM QUALIFICATIONS FOR A STORE ASSOCIATE

1. Follow all Company policies and procedures
2. Open to continuous improvement
3. Supports Diversity, Equity, and Inclusion
4. Operates with integrity – always do the right thing
5. Personal accountability – responsible for your actions
6. Work under direct supervision
7. Communicate effectively in English
8. Able to work flexible hours (including nights, weekends, and holidays)
9. Maintain a high level of confidentiality regarding persons receiving services
10. Maintain acceptable attendance and dress code standards

ESSENTIAL FUNCTIONS

1. Consistently provides extraordinary customer experiences 
   1. Acknowledge customers/donors within 10 seconds 
   2. Continuously assist customers on sales floor
2. Safety / Loss Prevention
   1. Assist with cash register security, store inventory, and customer observation to reduce internal and external theft
   2. All items donated or purchased by Goodwill belong to Goodwill and cannot be taken, given away, or sold inappropriately.
   3. Follow all safety procedures, including but not limited to: 
      • assisting donors with donations
      • assisting customers with purchases
      • transporting donated goods within the facility
      • using proper lifting procedures at all times
      • using equipment such as pallet jacks, forklifts, hand trucks in a safe manner
      • Immediately report all unusual or suspicious occurrences 
      • Attend mandatory meetings and complete required trainings
      • Completes monthly Goals and Objectives with Supervisor
3. Meets goals consistently
4. Follows processes by maintaining clean, organized, and efficient work areas
5. General product and sales floor knowledge
6. Assist transportation personnel with loading and unloading trucks
7. Assist in other areas as requested

PERKS & BENEFITS

This position offers very competitive wages, and you will be paid biweekly. We offer fantastic full-time benefits including generous amounts of paid time off, paid sick leave, access to earned wages before payday, medical, vision, dental insurance, a 403(b) retirement plan (with 100% vesting from day 1 and employer matching at 1 year), disability and life insurance, a COMPANY PAID employee assistance plan (EAP) for mental health and a COMPANY PAID telemedicine plan for all employees and their households, tuition reimbursement, identity theft protection, and a 30% store discount!!! 

POSSIBLE CAREER PATHS

Cashier / Donor-Greeter 

Pricer   

Store Lead 

Store Supervisor 

Assistant Store Manager 

Store Manager in Training / Store Manager 

Criminal background screenings will be conducted on all eligible candidates. Only convictions that could impact this position will be considered. 

We encourage all bilingual candidates, national service members, veterans, and their family members to apply.