Front Desk Associate
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North Point Hospitality Group, Inc.
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Front Desk Associate
North Point Hospitality Group, Inc.
Applications Closed
Posted about 1 month ago
Full Time
Nashville, Tennessee
In Person
Smart Summary
The Front Desk Associate will be responsible for welcoming guests with genuine warmth and professionalism while assisting with all standard front desk operations including check-ins and check-outs. They must deliver top-tier service, handle guest inquiries, and resolve issues efficiently while collaborating with a dynamic team.
The Front Desk Associate role requires previous customer service experience and strong interpersonal skills to welcome guests and handle inquiries. The ideal candidate should be self-motivated, detail-oriented, and able to work well in a fast-paced team environment. Previous Marriott brand experience is a plus.
Must Have Skills for ATS
Customer Service
Front Desk Operations
Interpersonal Skills
Communication
Problem Resolution
Organization
Detail Orientation
Teamwork
Self-Motivation
FOSSE Knowledge
Job Description
Are you a people person who thrives in a fast-paced, social environment? Do you love being the face of the guest experience? Join our team as a Front Desk Associate at one of the most dynamic hospitality destinations in Downtown Nashville — The First Unique Tribrand Marriott Property where no two days are the same!
What You'll Do:
- Welcome guests with genuine warmth and professionalism
- Assist with check-ins, check-outs, and all front desk operations
- Deliver top-tier service that creates unforgettable guest experiences
- Handle guest inquiries and resolve issues with efficiency and positivity
- Collaborate with a dynamic, high-energy team in a lively downtown setting
What We’re Looking For:
- Previous customer service or front desk experience
- Strong interpersonal skills — you're outgoing, approachable, and energized by people
- Self-motivated with the ability to work independently and with a team
- Highly organized and detail-oriented, even during busy shifts
- Someone who loves getting their steps in! This is an on-your-feet job
- Previous Marriott brand experience and FOSSE knowledge highly desired
Why Join Us?
- Be part of a vibrant team at the distinctive Marriott Tribrand Hotel
- Located in the heart of Nashville's booming Downtown Area
- Growth opportunities within North Point Hospitality's portfolio
- Competitive Pay
- Free Parking / On Bus Route
- Early Access to Earned Wages
- Medical, Dental and Vision Insurance
- Travel Discounts
- 401K Match
- PTO After 90 Days
Ready to make your mark in Music City? Apply today and help us deliver the unforgettable.
About North Point Hospitality:
North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.
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North Point Hospitality Group, Inc.
The vision of North Point Hospitality is that our company continues to be recognized as an award winning owner, developer and manager of brand defining hotels in key business markets and leisure destinations. That through a continued divestiture of leisure products, our measured and balanced approach to growth will yield resources that are reinvested in the company for the benefit of our stakeholders. That our guest experience, our culture of superior service and that our associates, at all levels, are provided the leadership, training and autonomy needed to create that culture regardless of hotel location or brand affiliation.
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