Description

The Claims & Compliance Associate plays a critical support role within Edge Logistics’ Claims & Compliance department. This position is primarily focused on cargo claims support, including intake, documentation, follow-up, and coordination with internal teams, carriers, and insurers to ensure claims are handled accurately and in a timely manner, in accordance with regulatory requirements.

Secondarily, the role supports carrier compliance and vetting activities, including insurance verification, documentation audits, and risk reviews. This is a developing role designed to grow over time, offering exposure to claims management, carrier risk, fraud prevention, and transportation compliance.

The ideal candidate is detail-oriented, coachable, professional in communication, and comfortable working in a fast-paced logistics environment with evolving processes.

Key Responsibilities

Claims Support (Primary Responsibility)

• Receive and log new cargo claim notices; open and maintain claim files in internal systems and shared trackers.
• Request, collect, and organize required claim documentation from internal teams and external parties, including:
  • Signed BOLs and PODs
  • Photos of damage, loss, or theft
  • Customer invoices and supporting documentation
  • Police reports, incident reports, or statements
• Assist with incident and accident investigations by gathering facts, documentation, and timelines (non-legal, fact-finding support).
• Maintain accurate, organized, and up-to-date claim files with documented follow-up activity.
• Assist in preparing and issuing formal claim notices to carriers and their insurers.
• Track carrier and insurer response deadlines and support compliance with regulatory timelines (e.g., 49 CFR Part 370).
• Communicate professionally with internal stakeholders, customers, carriers, drivers, and insurance contacts via Teams, phone, and written correspondence.

Compliance & Carrier Vetting Support (Secondary Responsibility)

• Support carrier vetting by reviewing carrier profiles and compliance data using tools such as Highway, Carrier411, SAFER, and related platforms.
• Assist with carrier insurance verification and documentation review.
• Conduct load and carrier audits to ensure compliance with internal policies and customer requirements.
• Make outbound calls to carriers to support Risk & Compliance reviews and Corrective Action Plan (CAP) assessments.
• Collaborate with Carrier Sales, Operations, Track & Trace, and other internal teams to support security, safety, and compliance initiatives.
• Assist with resolving compliance-related escalations under the direction of Compliance leadership.

Process Support & Continuous Improvement

• Assist with the development and maintenance of SOPs, templates, and internal tracking tools.
• Identify recurring issues, delays, or documentation gaps, and escalate trends to leadership.
• Participate in regular check-ins with U.S.- and Colombia-based team members to align, provide feedback, and support training.

Requirements

Qualifications

Required

• 1+ year experience in either transportation freight claims, auto claims, logistics operations, transportation compliance, or freight brokerage compliance.
• Strong written and verbal communication skills.
• High attention to detail with the ability to follow established procedures.
• Comfortable working across multiple systems, shared folders, and tracking tools.
• Coachable, adaptable, and receptive to feedback in a growing environment.
• Ability to handle sensitive information with professionalism and discretion.
• Periodic availability to assist with after-hours incident response, as needed.

Preferred

• Experience with cargo claims, OS&D, and accident handling.
• Familiarity with FMCSA regulations or 49 CFR Part 370.
• Prior exposure to carrier vetting, insurance verification, or risk/compliance roles.
• Experience working with offshore or remote teams.

Tools & Systems Used

• Highway, Carrier411, SAFER
• Microsoft Excel / Google Sheets
• Front, Outlook, Microsoft Teams
• Microsoft OneNote
• SharePoint & OneDrive
• TMS (McLeod)

Reporting & Collaboration

• Reports directly to the Director of Claims & Compliance.
• Collaborates regularly with:
  • Carrier Sales Representatives (U.S. & Colombia)
  • Account Managers (U.S.)
  • Carrier Risk Associates & Specialists (Colombia)
  • Track & Trace teams (Colombia)
  • External carriers, drivers, and insurance representatives

Performance Expectations

• Claim files are opened, updated, and organized within 24–48 hours of intake.
• Routine follow-up is documented every 7–14 business days until resolution.
• Carrier documents reviewed and escalated in accordance with compliance guidelines.
• Clear, professional communication with minimal supervision.
• Willingness to adapt as processes, tools, and responsibilities evolve.

Growth & Development

• This role is expected to evolve based on performance and business needs.
• Opportunities for expanded responsibility in claims handling, compliance review, fraud prevention, and risk management.

Edge is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, disability, or sexual orientation. All applicants will be considered solely based on their qualifications.

#ZR