Company Description

Starting Pay $18/hour + based on experience.

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Job Description

The Group Sales Coordinator supports the hotel's sales team by managing the group's booking process, coordinating sales activities, maintaining client relationships, and ensuring all administrative and logistical aspects of group events and contracts are handled efficiently. This role acts as a liaison between clients and hotel departments to deliver seamless group experiences while maximizing revenue opportunities.

Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

What You Will Do:

• Answer and manage incoming phone calls promptly and professionally, directing inquiries appropriately and providing excellent customer service to potential and existing clients.
• Handle telephone inquiries related to group bookings, event details, and general sales questions, ensuring accurate and courteous communication.
• Handle website initial inquiries and assist in creating proposals for prospects regarding event spaces, guestroom blocks, dining options, and amenities.
• Monitor group sales inbox and voicemail; respond promptly to inquiries.
• Manage group booking contracts, coordinate deposits, rooming lists, and special requests with relevant hotel departments.
• Maintain accurate sales records, update client information in reservation and CRM systems (e.g., Delphi, iVvy, SalesPro), and prepare group resumes and pick-up reports.
• Serve as the primary point of contact for group clients, ensuring timely communication and exceptional customer service throughout the sales and event process.
• Assist sales managers with site inspections, client meetings, event planning logistics, and coordinating cross-departmental efforts.
• Attend pre-convention meetings and represent the hotel during client site visits or events when needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• Experience working with Internet sites.
• 2+ years of experience in customer service and/or administrative support.
• Experience in MS Office and a CRM software.
• Two-year certificate from college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Two-year certificate from college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Intermediate level Microsoft Word and Excel.
• Proficient organizational skills.
• Ability to perform data entry.
• Ability to multi-task in a fast-paced environment.
• Fluency in Spanish a plus but not required.
• Intermediate level Microsoft Word and Excel
• Proficient organizational skills.
• Ability to perform data entry.
• Ability to multi-task in a fast-paced environment.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Property: 43203-WG Ocoee Call Ctr