Title: IT Intern

Company: Genesis Global Group         

Location: Hamilton, NJ

Classification:   Unpaid, Credit-Based Internship

Reports To:  Chief Information Officer

Summary: 

This is NOT a remote position. Candidate MUST report to Hamilton Office every workday.

Summary: The intern will provide administrative and office support to the Genesis Global Group (GGG) – Information Technology Department. Responsibilities include general clerical, receptionist (as needed), recruiting and other duties. Reporting to the Department Manager and/or others assigned, the intern will work effectively both independent and as part of a team.

The IT Intern will provide technical support to the Genesis Global Group Group – Corporate IT Department. Responsibilities include managing multiple concurrent tasks while maintaining an appropriate attitude and composure.

Responsibilities:

Job responsibilities include:

• Assist with answering Helpdesk calls, and managing the Helpdesk ticketing queue, from the headquarters and remote sites, along with documenting ticket resolutions
• Assist with printer, copier, scanner and fax machine maintenance
• Service various smartphone types including BlackBerry, Android, and iOS connected to corporate email
• Assist with maintaining, upgrading and troubleshooting LAN/WAN networks
• Traveling to remote sites to provide support, mostly 1mi distance
• Supporting remote access VPN users, with laptop, and phone issues
• Willingness to learn specialized software, (Docuware, Biscom, MAS2000, etc.)

Additional Responsibilities:

• Performs other similar or related duties as required or assigned. 

Requirements:

Job Qualifications: 

General Knowledge, Skills, and Abilities (KSA’s) required

• Must be a current student in an accredited college
• Must be pursuing a major in IT or similar major, for which internship would be accepted for academic credit    
• Have previous network support experience
• Ability to work with all levels of users, from novice to highly technical
• Must possess a professional, polished image through in-person and phone interaction
• Excellent organizational and communication skills (both written and verbal)
• Ability to work independently
• Excellent multi-tasking and organizational skills
• Ability to work in fast-paced environment and work well under stress
• Must be dependable, reliable and detail-oriented
• Ability to handle sensitive information and keep strictly confidential.
• Must be a collaborative team member of the Technology Department and be willing to put the time in to get the job done

Please check with your school's Internship Coordinator BEFORE accepting the hiring offer to determine if this position satisfies the criteria for receiving academic credit.

Visit Us At:

Genesis Global Group: www.genesisglobalgrp.com

Genesis Biotechnology Group: www.genesisbiotechgroup.com

Genesis Hospitality Group: www.genesis-hospitality.com

Genesis Global Group is an equal opportunity employer.