Ameriprise Financial Services, LLC
Ameriprise Financial Services, LLC
Applications Closed
Posted 6 months ago
Full Time
Minneapolis, Minnesota
In Person
Smart Summary
Responsibilities
The role involves resolving trade correction cases accurately and managing daily work bins and case queues. Additionally, it requires researching and resolving issues by collaborating with internal and external partners.
Qualifications
We are seeking detail-oriented candidates with strong problem-solving and communication skills to join our back-office operations team. This role involves analyzing and correcting trading activity, partnering with internal and external business partners, and ensuring adherence to industry regulations. An Associate's degree, high school diploma or GED is required, with relevant experience in operations, processing, or customer service preferred.
Job Description
Key Responsibilities
Resolve trade correction cases accurately and within organizational SLAs, analyzing account activity to identify errors and execute corrections across multiple product types (equities, mutual funds, options, fixed income, and managed accounts).
Manage daily work bins and case queues, prioritize high‑volume workflows, and participate in rotating team tasks to ensure balanced workload distribution and consistent service delivery.
Research and resolve issues by partnering with internal and external business partners, troubleshooting discrepancies, and providing seamless, professional support to both advisors and team members.
Identify root causes of trade errors through trend analysis and reporting, recommending solutions and participating in problem‑solving sessions to drive continuous process improvements.
Required Qualifications
- Education: Associate’s degree, high school diploma or GED
Post‑secondary education and relevant work experience may be combined to satisfy the minimum qualifications requirement.
- Previous experience in operations, processing, or customer service.
- Exceptional attention to detail, including the demonstrated ability to meet accuracy standards in a high‑volume, deadline‑driven processing environment.
- Strong problem‑solving skills with the ability to research and resolve issues efficiently.
- Proven ability to manage multiple priorities in a fast‑paced, results‑driven, transaction‑based environment.
- Effective and professional communication skills with internal business partners, advisors, and cross‑functional teams.
- Proficiency with the Microsoft Office Suite, including Excel, Outlook, and other related applications.
- Solid technology aptitude, with the ability to learn and adapt to new internal systems, tools, and workflows.
Preferred Qualifications
- Demonstrated expertise in trading activity and operational processes
- Bachelor’s degree in a related field
- Working knowledge of Thomson, BETA, COLA, APL, and additional internal systems such as NICE, ACCESS, DocX, and SSD
- 1–2 years of experience within the financial services industry
About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Base Pay Salary
The estimated base salary for this role is $44,400-$61,100/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full timeExempt/Non-Exempt
Non-ExemptJob Family Group
Business Support & OperationsLine of Business
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