IT Technician
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MSM Technology, LLC
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IT Technician
MSM Technology, LLC
Applications Closed
Posted 2 months ago
Full Time
Newport News, Virginia
In Person
Smart Summary
The IT Technician will handle calls from various individuals, triage incidents and requests, and provide technical support for computer systems and devices. They will also be responsible for routing tickets to appropriate support teams and performing troubleshooting.
We are seeking an IT Technician proficient in troubleshooting Windows operating systems and Office 365 across various devices. The role involves handling calls, triaging tickets, providing technical support, and configuring computer systems. A Security+ CE Certification (IAT Level II) and an Active Secret Clearance are required.
Must Have Skills for ATS
Technical Support
Troubleshooting
Windows Operating Systems
Office 365
Computer Systems
Hardware
Software
Ticketing System
Incident Management
First Contact Resolution
Configuration
Setup
Maintenance
Printers
MFP Devices
PXE Imaging
Job Description
Description
- Handle calls from a wide array of individuals from students to VIPs.
- Answer, validate and triage incoming phone-in Incidents and Requests.
- Process, validate and triage Incidents and Request submitted through the ticketing system.
- Review and validate ticket information.
- Routing and escalating tickets to appropriate support teams.
- Identifying and performing First Contact Resolution tickets.
- Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware and software
- Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software
- Configuration, setup, maintenance and troubleshooting for Client‘s computer systems, hardware, and software.
- Proficient in troubleshooting Windows operating systems and Office 365 with a combination of Laptops, Desktop, and Mobile Devices
- Provide technical support to printers and other MFP devices.
- Images devices using PXE to support new and current equipment.
Requirements
- Security+ CE Certification (IAT Level II)
- Active Secret Clearance
M
MSM Technology, LLC
MSM Technology is an 8(a) WOSB founded in 2004 as an IT services and solutions company with over 21 years of award-winning and highly rated nationwide DoD and federal civilian agency contract performance. We specialize in automated infrastructure, resilient cybersecurity, actionable data, and enterprise software. We create resilient systems and applications that overcome challenges and improve integration, security, interoperability, mobility, latency, reliability, redundancy, and dispersed user groups in support of agency strategic goals and initiatives.
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