Intake Specialist
K
Kisling, Nestico & Redick, LLC
K
Intake Specialist
Kisling, Nestico & Redick, LLC
Applications Closed
Posted 3 months ago
Full Time
Bath Township, Ohio
In Person
Smart Summary
The Intake Specialist manages the daily operations of the Intake Department, including answering phones and creating client intakes. They also collect and record information from potential clients and manage case documentation.
We are looking for an Intake Specialist to manage the day-to-day operations of the Intake Department. Key requirements include experience with high-volume phone systems or call centers, strong communication skills, attention to detail, and proficiency in MS Office. The ability to work well under pressure and in a team environment is essential.
Must Have Skills for ATS
Communication Skills
Attention To Detail
Organizational Skills
Multitasking
Prioritization
MS Office
Call Center Experience
Teamwork
Judgment
Clerical Skills
Case Management Software
Client Intake
Pressure Handling
Mail Distribution
Police Report Collection
Computer Proficiency
Coordination Skills
Job Description
Description
The Intake Specialist is responsible for the day-to-day operations of the Intake Department. This person reports directly to the Intake Manager and acts under his or her direction.
Specific Responsibilities:
- Answer phones in high-volume call center
- Create and field client intakes
- Collect and record information from potential clients and open cases in case management software
- Receive and distribute mail
- Collect and record police reports
Requirements
- High volume phone, call center, and/or law firm experience is preferred
- Exceptional communication skills
- Ability to work well under pressure and to exercise good judgment
- Strong attention to detail, organized and able to multitask and prioritize workload
- Strong working knowledge of MS Office
- Ability to 55 wpm
- Must work well in a team atmosphere
- Ability to lift a minimum of twenty pounds
KNOWLEDGE:
Highly proficient in MS Outlook, Word, and Excel.
Basic business practices. Standard clerical and general office administration procedures. High command of English grammar, usage, punctuation, and spelling. Use of computers and related software applications.
SKILLS
Coordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents.
Coordination skill to operate office phone and headphones.
Coordination skills to operate printers and calculators.
K
Kisling, Nestico & Redick, LLC
Kisling, Nestico & Redick (KNR) is a personal injury law firm serving all of Ohio. Based in Akron, the firm also has offices in Canton, Cincinnati, Cleveland, Columbus, Dayton, Toledo, and Youngstown. KNR focuses on personal injury law, meaning we seek justice and compensation for those injured by someone else's actions. This area of law is diverse, ranging from car accidents and workers' compensation to dangerous drugs and medical malpractice. With over 100 years of combined experience, the attorneys at KNR have the knowledge, experience, and commitment necessary to get proven results. We have built our solid reputation by fighting hard and working quickly on behalf of each individual client. Part of what sets KNR apart from other firms is our genuine commitment to our clients. If you cannot come to our offices, we will come to you - any time, day or night, even on weekends. We will come to your home, your hospital room, or any other place you prefer to meet. Our attorneys understand time is essential in a personal injury case, so we work hard to ensure we get you every dollar you deserve as fast as we can. By combining diligence and expedience, KNR is able to provide each client with personal attention and effective legal service.
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