Front Desk Coordinator
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Spero Health, INC.
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Front Desk Coordinator
Spero Health, INC.
Applications Closed
Posted 3 months ago
Full Time
Zanesville, Ohio
In Person
Smart Summary
The Front Desk Coordinator is responsible for answering phones, greeting patients, scheduling appointments, and maintaining the cleanliness of the front desk and lobby. They also coordinate patient flow and collaborate with the multidisciplinary team to enhance patient experience.
We are seeking a Front Desk Coordinator with a high school diploma or GED and experience in medical/office administration and customer service. Key responsibilities include answering phones, scheduling appointments, managing patient flow, and ensuring compliance with regulations. Strong computer skills and attention to detail are essential for this role.
Must Have Skills for ATS
Customer Service
Attention To Detail
Medical Administration
Office Administration
Scheduling
Patient Care
HIPAA Compliance
Financial Summary
Team Collaboration
Record Keeping
Patient Hospitality
Communication
Organizational Skills
Multidisciplinary Coordination
Comfort Care
Job Description
Description
This position is for a Front Desk Coordinator who supports the mission of “Saving Lives, Instilling Hope and Restoring Relationships” in an integrated team with patients receiving counseling, case management and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!
The Front Desk Coordinator responsibilities include, but are not limited to the following:
- Answer phones with courtesy and professionalism
- Opening of clinic and greeting patients ensuring patient hospitality and cleanliness
- Providing comfort care to patients and significant other(s)
- Schedule follow-up appointments for patients face-to-face, via phone, and document in medical record
- Assuring cleanliness of front desk and lobby
- Patient flow coordination with all members of multidisciplinary team
- Maintain filing of patient records
- Proficient computer manageability for scheduling, changing or canceling appointments and required documentation
- Perform daily financial summary and balance of payments received
- Ordering, organizing and stocking of educational materials
- Collaboration with all members of the team to enhance patient experience and continuity of care
- Assisting the team in ensuring accountability of treatment program and patient compliance
- Assuring compliance with HIPPA and CFR 42 part 2 regulations
Requirements
Education:
- Graduation from an accredited high school or GED.
Experience:
- Medical and office administration experience
- Customer Service experience with proven record of attention to details
BENEFITS:
- Medical, Dental, and Health Savings Account
- Vision, Life and Disability insurance (100% Company Paid)
- Generous PTO and paid holidays
- 401(k) retirement program with company match
- Wellness Programs (Fitness Reimbursement & Smoking Cessation)
- Employee Assistance Program (EAP)
- Discounts via Tickets at Work
LOAN FORGIVENESS PROGRAMS:
- Spero Health is a STAR (Substance Use Disorder Treatment and Recovery) approved organization. This means our clinicians will have access to help pay off federal student loans so they can focus on what they do best: patient care!
- Please see the website at https://bhw.hrsa.gov/funding/apply-loan-repayment/star-lrp
CAREER DEVELOPMENT AND GROWTH
- Opportunities for growth - we encourage our teammates to consider new growth opportunities with us
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Spero Health, INC.
Spero Health, Inc., is an integrated healthcare services organization specializing in local and affordable outpatient care for individuals suffering from substance use disorders with a mission to “Save Lives, Instill Hope, and Restore Relationships.” Spero Health utilizes an innovative evidence-based integrated care model that combines both physical and behavioral healthcare services under one roof to treat the whole patient. This integrated care model combines physician services (including medication-assisted treatment), behavioral health counseling, recovery support services, medication management and patient and family education. Its community-based approach to treatment allows patients to continue working and caring for their families as they overcome addiction. Based in Nashville, Tenn. and privately held by Heritage Group, Health Velocity Capital, South Central, Inc. and Frist Cressey Ventures, Spero Health operates more than 80 outpatient clinics located throughout Kentucky, Ohio, Indiana, Virginia, Tennessee and West Virginia. Spero Health is a national leader who has helped more than 30,000 patients on their journey to stable recovery from addiction and is in-network with Medicaid and most commercial insurance plans.
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