Call Center Representative
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SOUTHEAST FOUNDATION AND CRAWLSPACE REPAIR
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Call Center Representative
SOUTHEAST FOUNDATION AND CRAWLSPACE REPAIR
Applications Closed
Posted 4 months ago
Full Time
Clinton, North Carolina
In Person
Smart Summary
The Call Center Representative will represent the company through telephone customer contact, answering calls and setting appointments. They will also follow up with customers and maintain updated records.
We are looking for a Customer Care Specialist to join our team! Key requirements include a strong understanding of customer service, proficiency in computer programs, and excellent communication skills. A high school diploma or GED is preferred, along with at least one year of call center experience.
Must Have Skills for ATS
Customer Focus
Self Management
Planning & Organizing
Empathetic Outlook
Resiliency
Teamwork
Diplomacy & Tact
Integrity
Verbal Communication
Written Communication
Data Entry
Customer Service Principles
Administrative Support
Telephone Communication
Sales Appointments
Customer Follow-Up
Job Description
Job Details
Job Location: Southeast Foundation and Crawlspace Repair, LLC - Clinton, NC 28328Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceCUSTOMER CARE SPECIALIST
Southeast Foundation and Crawlspace Repair (SFCR), a regional leader in the waterproofing, foundation repair and concrete repair industry, is looking for a highly motivated and positive individual to serve on our team of Customer Care Specialists.
Our purpose at SFCR is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At SFCR, we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined possible.
ESSENTIAL JOB FUNCTIONS
- Represents the company through telephone customer contact.
- Answers calls, sets sales appointments, sets annual maintenance or customer warranty service appointments.
- Follows up with customers on a variety of issues/occasions.
- Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed.
- Performs administrative functions to support all departments as needed.
- Regular and punctual attendance. Ability to work overtime if needed.
Qualifications
REQUIRED SKILLS
- Thorough understanding of customer service principles and practices.
- Skill in operating personal computer and programs such as spreadsheets, database, and work processing software.
- Skill in verbal and written communication.
- Ability to handle a variety of tasks.
- Ability to perform accurate data entry.
- Possess talent and personal traits:
- Customer Focus
- Self Management
- Planning & Organizing
- Empathetic Outlook
- Resiliency
- Teamwork
- Diplomacy & Tact
- Integrity
-
EDUCATION AND EXPERIENCE
- High school diploma or G.E.D. preferred.
- 1+ years call center experience preferred.
- 18 years of age or older.
- Bilingual in English/Spanish a plus!
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For more information, please contact:
S
SOUTHEAST FOUNDATION AND CRAWLSPACE REPAIR
Southeast Foundation & Crawl Space Repair is a family-owned business specializing in foundation repair, crawl space encapsulation and foundation wall crack sealing. We service Southeastern North Carolina, including Fayetteville, Wilmington, and surrounding areas
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