Front Desk Internship – Amway Grand Plaza Hotel – Summer 2026

Summer internships typically start in May 2026 and go through the end of August 2026, but there is flexibility as needed. Internship wage is $16.50/hour.

AHC Hospitality offers: Weekly paychecks • Travel discounts on hotels & restaurants across the world • Free downtown parking • Free employee meals when working a shift • Competitive referral bonus program • Exceptional work environments • Unparalleled opportunities for growth and career development • and so much more.

POSITION SUMMARY 

The Front Desk Internship is an immersive hands-on opportunity to perform the full-scope of duties and responsibilities of a hotel Front Desk Agent. This role provides the highest level of service for all our guests at the Front Desk, PBX, and occasionally, Bellstand, as needed.

PRIMARY FUNCTIONS

• Operate Hilton’s OnQ Property Management System
• Check-in and checkout large volume of guests
• Manage phone calls from guestrooms/outside lines
• Follow cash handling/banking outlined by Accounting
• Resolve guest concerns at first contact
• Actively working, always looking for ways to assists guests and going above and beyond to provide guest service
• Maintain active and open communication with various hotel departments and outlets; Guest Services, Housekeeping, Engineering, etc.
• Provide basic knowledge of Grand Rapids area; such as, directions, dining or shopping recommendations, for example
• Ensuring the quality and level of service that the General Manager, Director of Rooms, Front Office leadership and Guests expect is excellent and follows our company standards and policies

REQUIREMENTS

• Bend, stoop, stand, walk, and run for long periods for the duration of a shift
• Positive and motivated to learn the full-scope of the position
• Must be reliable, willing to work weekends and holiday
• Deliver both guest and associate requests within expected amount of time
• Ability to communicate in English both verbally and written
• Requires the ability to work both independently and in team settings
• Comfortable with learning systems to perform day to day operations