Front Desk Representative
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Neptune Lodging Realty LLC
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Front Desk Representative
Neptune Lodging Realty LLC
Applications Closed
Posted 4 months ago
Full Time
Neptune, New Jersey
In Person
Smart Summary
The Front Desk Representative greets and checks in guests, assigns rooms, and answers inquiries. They also manage room availability records and assist with the checkout process.
The Front Desk Representative position requires superb communication, organization, and multitasking skills. Candidates should have strong attention to detail, knowledge of MS Office programs, and the ability to stand for long periods. Flexibility to work nights, weekends, and holidays is essential.
Must Have Skills for ATS
Communication Skills
Organization
Multi-Tasking
Judgment
Decision Making
MS Office
Property Management Systems
Mathematics
Reading Comprehension
Attention to Detail
Job Description
Description
The Holiday Inn Express Neptune is seeking highly motivated candidates for the position of Front Desk Representative to join our award-winning team.
The Holiday Inn Express Neptune is part of the Hotels Unlimited family of hotels. We are a New Jersey based, family-owned company established in 1979, committed to growth through excellence. At Hotels Unlimited, we believe guests select our hotels because of our caring and attentive team members. We understand that small acts of thoughtfulness make all the difference in creating an extraordinary hospitality experience.
Requirements
Responsibilities include:
- Greet, check in, and assign rooms to guests in a friendly but efficient manner
- Answer all guests’ questions, confirm reservations, and redirect phone calls to appropriate department when necessary
- Monitor and update records of room availability and guests' accounts
- Review accounts and charges with guests during the checkout process
- Compute bills, collect payments, and make changes for guests accurately
- Record guest comments or complaints, referring guests to managers as necessary
- Attend monthly department meetings and training sessions as necessary
Compensation and Benefits include:
- This position offers a starting rate that ranges from $16.00 to $17.00 per hour depending on qualifications and experience.
- Part time employees will have the opportunity to earn paid time-off and join the company's retirement plans (once qualified).
- Full time employees will have the opportunity to earn paid time-off and join the company's health, dental, vision, and retirement plans (once qualified).
Job Qualifications & Skills
- Superb written and verbal communication skills
- Excellent organization and multi-tasking abilities
- Judgment and decision making
- Strong knowledge of MS office programs
- Experience with property management systems is a plus
- Mathematics and reading comprehension
- Strong attention to detail
- Ability to stand for long periods of time
- Must be willing and able to work flexible hours including nights, weekends, and holidays
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Neptune Lodging Realty LLC
www.hotelsunlimited.com/careers OUR MISSION: At Hotels Unlimited, service is key. Our mission is to empower our team members to create extraordinary experiences and delight our guests by making every stay and every day more welcoming. To this end, we work to create a collaborative environment that fosters leadership by example, and celebrates innovation and accountability at every level. If we fall short, we make it right, and challenge ourselves to find creative solutions. We anticipate needs and exceed expectations, one guest at a time. OUR STORY: The Tajfel Family, currently operating as Hotels Unlimited, Inc. and TFE Properties, LLC, has been in the hotel business since 1979. The company was pioneered by Henry Tajfel, the Chairman of the Board, and is now run by his son Carey Tajfel. The family enterprise has expanded and matured, and now includes ten hotels as well as retail and office space, self-storage facilities, and other hotel complexes under development. The various hotels are affiliated with HOLIDAY INN, RADISSON, DAYS INN, HILTON GARDEN INN, DOUBLETREE, and SHERATON. Currently, Hotels Unlimited owns and operates the HOLIDAY INN of East Windsor, NJ, the HOLIDAY INN EXPRESS of Neptune, NJ, the HOLIDAY INN EXPRESS of West Long Branch, NJ, the DAYS HOTEL of Toms River, NJ, the DAYS INN of East Windsor, NJ, the RADISSON HOTEL of Freehold, NJ, the HILTON GARDEN INN of Lakewood, NJ, the DOUBLETREE HOTEL of Tinton Falls, NJ, the HOLIDAY INN EXPRESS of Woodbridge, NJ, and the SHERATON EATONTOWN HOTEL of Eatontown, NJ. The company's past achievements include having operated and sold other hotels in New Jersey, Pennsylvania, and Florida. Our hotels have received many awards of recognition from TripAdvisor and from their respective brands.
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