Appointment Specialist
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Albany ENT & Allergy Services P C
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Appointment Specialist
Albany ENT & Allergy Services P C
Applications Closed
Posted 4 months ago
Full Time
Albany, New York
Fully Remote
Smart Summary
The Appointment Specialist is responsible for scheduling and rescheduling appointments, maintaining communication between physicians and patients, and updating electronic medical records. Additional duties include registering new patients, verifying insurance eligibility, and answering calls.
Albany ENT & Allergy Services is seeking an Appointment Specialist with excellent customer service and organizational skills. The role requires a high school diploma or equivalent, 1-3 years of experience in a medical environment, proficient computer skills, and strong communication abilities. This fully remote position (NY state residents only) involves scheduling appointments, maintaining patient records, and ensuring effective communication between physicians and patients.
Must Have Skills for ATS
High School Diploma
Medical Environment Experience
Practice Management Software
Communication Skills
Customer Service
Organization Skills
Attention to Detail
Critical Thinking
Phone Skills
Scheduling
Data Entry
EMR
Electronic Medical Records
Job Description
Description
Are you a fast learner? Do you have excellent organization and customer service skills? Can you multi-task in a busy environment? If so, Albany ENT & Allergy Services is looking for you!
We are currently searching for an Appointment Specialist to join our team. Aside from scheduling and rescheduling appointments over the phone, responsibilities include:
- Maintain communication between physicians and patients, as well as monitoring and distributing provider schedules as required
- Register new patients, verify insurance eligibility, and ensure patients provide pre-visit documentation and referrals
- Work with referring providers to ensure appropriate care plans
- Answering and triaging calls, record keeping, and filing
- Update and maintain accurate electronic medical records prior to patient visit
We are excited to provide flexible work arrangements for the Appointment Specialist. This position is fully remote (New York State only). It is a full-time position and the scheduled shifts are 11am-7pm with Saturday mornings on a rotating basis (every 6-8 weeks).
Requirements
- High School Diploma or equivalent, 1-3 years of experience in a medical environment, or an equivalent combination of education and experience is required
- Proficient computer skills including ability to master the office’s practice management software
- Consistent professional conduct, meticulous attention to detail, and critical thinking skills and appositive attitude are essential
- Excellent written and verbal communication skills required as well as interpersonal skills with patients, staff, and other healthcare professionals.
Candidates must reside in New York state only, preferably in the Capital Region.
Compensation
The compensation range for this position is $18 to $21. Actual compensation within that range will be dependent upon the individual’s skills, education, experience, and qualifications.
Albany ENT & Allergy Services is proud to have been named a Best Place to Work in the Capital Region for 2023, 2024 and 2025. Albany ENT offers a consistent schedule, a competitive salary, and a comprehensive benefits package, which includes health insurance, generous paid time off, and paid holidays.
If you are looking for a new opportunity with a practice that values its employees, believes in work/life balance, and prides itself on delivering compassionate, patient-centered care, we encourage you to APPLY TODAY!
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Albany ENT & Allergy Services P C
We provide comprehensive care of Pediatric and Adult patients with medical and surgical problems involving the Ears, Nose, Throat and related Head and Neck structures. Dr. Gavin Setzen obtained his medical degree in Johannesburg, South Africa. After spending 2½ years in general surgery at North Shore University Hospital, Cornell University Medical College, he completed a five-year residency in Otolaryngology-Head and Neck Surgery at Albany Medical Center in Albany, NY. Dr. Setzen is a Diplomat of the American Board of Otolaryngology and Fellow of the American-Academy of Otolaryngology-Head and Neck Surgeons(AAO-HNS), the American College of Surgeons, the American Academy of Otolaryngic Allergy the American Rhinologic Society & the American Head and Neck Society. He is active in resident teaching, clinical research and several local and national medical & non-medical organizations. Dr. Setzen is an assistant clinical professor of Otolaryngology-Head & Neck Surgery at Albany Medical Center. Dr. Setzen is President of the New York State Society of Otolaryngology- Head & Neck Surgery. He is immediate Past-Chair of the Board of Governors of the American Academy of Otolaryngology- Head and Neck Surgery. He serves on the Board of Directors of the Intersocietal Commission for the Accreditation of CT Laboratories and is President-Elect of ICACTL. Dr. Setzen is involved with several not-for-profit organizations and is President-Elect of Jewish Federation of Northeastern New York.
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