Patient Service Representative - Behavioral Care - East DePere
Prevea Health
Patient Service Representative - Behavioral Care - East DePere
Prevea Health
Applications Closed
Posted 5 months ago
Full Time
Bellevue, Wisconsin
In Person
Smart Summary
The Patient Service Representative is responsible for welcoming, registering, and scheduling patients and/or visitors. This role acts as a liaison between patients and medical staff, ensuring a positive first impression for anyone using Prevea Health services.
We are seeking a Patient Service Representative with a High School Diploma/GED and 1-3 years of experience in customer service, insurance, and/or healthcare. Key skills include proficient computer skills, exceptional customer service, empathy, multitasking ability, and effective communication with staff and patients.
Must Have Skills for ATS
Customer Service
Insurance
Healthcare
Telephone Skills
Computer Skills
Patient Needs Assessment
Quality Standards
Patient Satisfaction
Empathy
Communication
Multi-tasking
Typing
High School Diploma
GED
Job Description
Patient Service Representative
Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
Job Summary
The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.
What you will do
- Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
- Obtain and confirm accurate demographic and insurance coverage information.
- Route medical inquiries, complaints & messages to appropriate parties.
- Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
- Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
- Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
- Schedule and confirm patient appointments.
- Provide accurate daily batch and/or deposits to appropriate staff for processing.
Education Qualifications
- High School Diploma and/or GED Required
- 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred
- Display proficient telephone and computer skills with clear and professional speaking abilities.
- Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
- Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
- Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
- Capable of effectively and positively interacting with staff members throughout the company.
- Promote teamwork and provide a supportive environment throughout the organization.
- Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
- Able to work independently and think critically using provided information.
- Sit - Constantly
- Stand - Rarely
- Walk - Rarely
- Drive - Rarely
- Climb (Stairs/Ladders) - Rarely
- Bend (Neck) - Frequently
- Gross Manipulation (Hands/Arms) - Rarely
- Squat - Rarely
- Twist/Turn (Neck) - Occasionally
- Lift/Carry 0-10 lbs. - Rarely
- Lift/Carry 11-25 lbs. - Rarely
- Lift/Carry 26-35 lbs. - Rarely
- Push/Pull up to 10 lbs. - Rarely
- Push/Pull 11-25 lbs. - Rarely
- Push/Pull 26-35 lbs. - Rarely
- Reach (Above shoulder level) - Rarely
- Reach (Below shoulder level) - Constantly
- Simple Grasping (Hands/Arms) - Constantly
- Fine Manipulation (Hands/Arms) - Constantly
- Gross Manipulation (Hands/Arms) - Constantly
Working Conditions
- Noise - Occasionally
Hearing Requirements
- Hears Whispers < 3 feet - Constantly
- Hears Whispers 3-8 feet - Constantly
Vision Requirements
- Color Discrimination - Constantly
- Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
- Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Prevea Health
When you’re a part of the Prevea family, it’s more than just a job. At Prevea, innovation, compassion and patient-centered care at the center of everything we do. Not only do we take great pride in caring for our patients and communities – we take pride in how we care for each other. Regardless of your role – checking a patient in, providing direct patient care or processing a patient’s bill, we all play an important role when caring for patients. We are a multispecialty physician group headquartered in Green Bay with health centers and employer-based clinics throughout Northeast Wisconsin. We work in partnership with Hospital Sisters Health System (HSHS) providing patients with their choice of four hospitals: HSHS St. Vincent and St. Mary's Hospitals in Green Bay; HSHS St. Nicholas Hospital in Sheboygan; and HSHS St. Clare Memorial Hospital in Oconto Falls. Our mission: To take care of people with passion, pride and respect. Our vision: The best place to get care. The best place to give care. Our values: Be Kind: Treating patients and each other with kindness, dignity, empathy and compassion is at the foundation of who we are. Be Responsible: We are committed to integrity and take pride in all that we do. Be Inclusive: We are better together. Be Well: We achieve our highest potential when we are well: physically, emotionally, socially and intellectually. Be Inspired: We are motivated to continuously improve and add value in all we do.
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