Service Advisor
M
Martin Automotive Group
M
Service Advisor
Martin Automotive Group
Applications Closed
Posted 5 months ago
Full Time
Ontario, California
In Person
Smart Summary
The Service Advisor greets customers, obtains vehicle information, and reports vehicle symptoms. They prepare estimates, monitor vehicle progress, and explain completed work to customers.
Martin Automotive Group seeks a Service Advisor with a high school diploma or GED, at least 1 year of experience as a Service Advisor or similar role, and a proven record of exceptional customer satisfaction. The role involves greeting customers, obtaining vehicle information, recommending maintenance, and ensuring customer satisfaction through clear communication and accurate invoices.
Must Have Skills for ATS
Service Advisor
Customer Service
Customer Satisfaction
Maintenance
Automotive
Service Consultant
Communication skills
High School Diploma
GED
Bilingual
Job Description
Martin Automotive Group is searching for a Service Advisor to join our team at our Subaru of Ontario location! We believe our continued success and future growth is attributed to our employees.
Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- Must have high school diploma or GED
- Proven record of achieving exceptional Customer Satisfaction
- At least 1 year as a Service Advisor, Assistant Lane Manager or Service Consultant, Manufacturer experience
- Above average energy level
- A desire for a long term career with a growing organization
- Bilingual preferred but not required
- Personal and professional integrity
- Medical, Dental, Vision, Life Insurance
- 401k
- Paid Holidays
- Weekly Paychecks
- Hourly + commission + bonus
Service Advisor, Advisor, Service Writer, Customer Service, EOE
#R4
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