EDUCATION AND EXPERIENCE

• High School diploma or equivalent.
• Previous airport and/or customer service experience preferred.
• Must be 18 years of age or older.
• Must have a reliable telephone and transportation number.

PERSONAL AND PHYSICAL REQUIREMENTS

• Treat all information as confidential.
• Posses the tact to deal with all levels of situations, client representatives, employees and the public.
• Ability to work from verbal and written instructions.
• Ability to communicate in English clearly and concisely verbally and in written form.
• Must have excellent radio/telephone skills.
• Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
• Must be able to lift, carry and/or hold up to 75 lbs.
• Must pass pre-employment and random drug test.
• Must complete a criminal background check.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service

PERFORMANCE RESPONSIBILITIES:

• Actively participate in the Safety Management System (SMS)
• Extend courteous and professional assistance to passengers at the bag drop counter, ensuring a seamless check-in experience for their luggage.

• Adhere strictly to G2 Secure Staff's protocols for baggage handling.
• Exercise utmost care in handling passengers' luggage, including proper tagging, weighing, and loading onto conveyor belts or baggage carts.
• Ensure compliance with safety regulations and minimize the risk of damage or mishandling.
• Familiarize yourself with G2 Secure Staff's comprehensive guidelines for baggage allowances, restrictions, and security protocols.
• Enforce these regulations diligently and address any passenger concerns or queries promptly.
• Demonstrate a commitment to exceptional customer service by addressing passengers' needs, inquiries, and special requests regarding baggage handling.
• Maintain a positive and helpful demeanor to enhance passenger satisfaction.
• Have clear and efficient communication with passengers, colleagues, and airline personnel.
• Disseminate important information regarding flight schedules, delays, or changes in baggage procedures accurately and promptly.
• Efficiently organize and manage passenger queues at the bag drop counter, ensuring a smooth flow of passengers and minimizing wait times.
• Prioritize passengers with urgent requirements or time-sensitive flights.
• Proactively handle any issues or complications encountered during the baggage drop process, such as overweight luggage, missing tags, or damaged items.
• Collaborate with relevant stakeholders to resolve problems swiftly and effectively.
• Uphold G2 Secure Staff's standards of cleanliness and organization at the bag drop area.
• Perform other duties as requested.