Dispatcher
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WESTERN HEATING, AIR & PLUMBING
W
Dispatcher
WESTERN HEATING, AIR & PLUMBING
Applications Closed
Posted 5 months ago
Full Time
Orem, Utah
In Person
Smart Summary
The Dispatcher is responsible for managing the assignment and follow-up of technicians to jobs, ensuring high levels of customer service. This includes understanding technicians' skills, providing necessary information, and maintaining communication with customers.
We are looking for a Dispatcher that can effectively manage technicians to maintain customer service. Must be able to multi-task in a dynamic environment. Good interpersonal and communication skills are a must, along with computer skills and knowledge of MS Office applications.
Must Have Skills for ATS
Dispatcher
Customer Service
Multi-tasking
Communication Skills
Computer Skills
MS Word
MS Excel
Dispatch Systems
Interpersonal Skills
Job Description
Description
Western Heating + Air + Plumbing is seeking a dedicated Dispatcher to join our team. We are a company that prides itself on our core values of Family, Integrity, Excellence, and Gratitude. Our team is the heart of our service, and we strive to provide an environment that reflects these values in every interaction.
The Dispatcher is responsible for effectively and efficiently managing the assignment and follow up of technicians to jobs to maintain the highest levels of customer service while meeting or exceeding company objectives.
What We Offer:
- Work-Life Balance: Recharge with 13 paid vacation days and 6 paid holidays—because you deserve time to relax and enjoy life!
- Comprehensive Health Coverage: We cover nearly 100% of your medical, dental, and vision insurance—plus 50% coverage for your family, so you can focus on what matters most.
- Secure Your Future: Invest in your future with our 401(k) plan featuring a 100% company match—it's like free money for your retirement!
- Year-Round Stability: Enjoy the peace of mind that comes with consistent, year-round work—no seasonal layoffs here.
- Company Vehicle Perks: Hit the road in a company vehicle, provided after training—saving you time and money.
- Career Growth & Development: Thrive with paid training and continuous learning opportunities designed to keep your career moving forward.
Responsibilities
- Understand the skills, strengths, and weaknesses of the field technicians to dispatch field technicians in relation to the job opportunity and ability of the technician.
- Provide all necessary information to field technicians.
- Dispatch only one call at a time
- Debrief each call before dispatching the technician. Update the tally sheet appropriately.
- Create a weekly written report to the Service Manager summarizing interaction with field technicians.
- Provide tally sheet report weekly to the Sales Manager.
- On a weekly basis review technicians’ strength with Management.
- Organize On-Call schedule for technicians.
- Input leads into the computer system and relaying information to system specialist as needed.
- “Time Stamp” field technicians for dispatch, arrival and completed times in the computer system; verity time cards.
- Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
- Perform other duties as assigned.
Schedule
- M-F, 10:00 a.m. - 6:00 p.m. Rotating Saturdays (7:30 am - 4pm Saturday shift)
Requirements
- Excellent interpersonal verbal communications skills with internal teams and customers.
- Good computer skills. Knowledge of common office applications such as MS Word, MS Excel. Experience with one or more dispatch systems.
- Demonstrated ability to multi-task in an intense, dynamic environment.
- Good interpersonal skills.
W
WESTERN HEATING, AIR & PLUMBING
Western Heating, Air, & Plumbing has been proudly serving Utah homeowners for over 30 years. Our reputation is built on integrity and standing behind our work. Our highly trained, certified technicians are honest, trustworthy, and dedicated to providing 5-star service on every call. Our goal is to make your experience with Western favorable and memorable. We want you to experience new comfort in your homes and businesses. Our people are our most important asset. We treat our employees and our customers like family. We want the best for our customers, so that's why we employ the best people here! Our most popular service is our annual HVAC equipment maintenance for residential and commercial properties. We provide a precision 30-point tune-up that helps your system run at peak efficiency, prevents future breakdowns, gives you peace of mind, extends the life of your equipment, and saves you money on costly repairs, energy bills, and discounts on future services. We also repair all major brands of furnaces, air conditioners, heat pumps, air handlers, boilers, and other indoor air quality equipment. If equipment is old, unsafe, or unable to be repaired, our team can upgrade and install the best available equipment at very affordable prices. Our qualified System Advisors can come on-site to evaluate the property, do a heat load - heat loss calculation, and determine the proper sizing and type of equipment to make your home comfortable all year. One of our favorite services is improving the quality of the indoor air you breathe! We clean air ducts and provide an array of products that clean, sanitize, and freshen your air. From whole-house humidifiers to UV lights to upgraded air filtration, we can do it all!
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