Description

POSITION DESCRIPTION:

• This position is responsible for supervising the Member Services Associates and assisting in other membership functions.
• Starting Pay is $13.00 per hour

DUTIES AND RESPONSIBILITIES:

• Supervise Member Service Associates.
• Coordinate Member Services associate scheduling.
• Assist in hiring, firing and development of Member Services Associates.
• Coordinate and provide training to Member Services Associates.
• Monitor sales goals and prepare reports as required.
• Input membership and program information into computer.
• Participate in Association Teams as required.
• Assist with and participate in branch/association special events.
• Assist with renewals, cancellations, and accounts in arrears.
• 50/50 administrative tasks and front desk coverage
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Develop meaningful and sustainable relationships with members, donors and volunteers.
• Carry out other duties as assigned by supervisor.

 PERKS:

• Work with a fantastic team!!
• Free Y membership for you and/or your family (with minimum weekly hours worked)
• Preferred pricing (25% discount) on Y programming 
• Advanced sign-up for Y programming 
• The Downtown Y offers a fun work environment and a close-knit community

Requirements

 EDUCATION AND EXPERIENCE:

• Must be certified in CPR, AED, O2, and First Aid, renewed annually. (Training provided by the Y, if needed)
• High school diploma or equivalent.
• One or more years' experience in sales or service-oriented business.
• Proficiency in Microsoft Excel, Word, and Outlook. 
• Effective communication, interpersonal and supervisory skills, multi-task oriented, knowledge in hiring, customer service, sales, marketing, retention, computer skills and human relations.
• Must be able to lift 30 pounds.