Customer Service Advisor - Yard

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STARK Building Materials UK

Applications Closed

Posted 5 months ago

Full Time

Walton, New York

In Person

Smart Summary

The Customer Service Advisor will acknowledge every customer, ascertain their needs, and provide quick and efficient service. They will also maintain excellent standards across the counter, shop floor, and yard while adhering to company policies and providing product advice.

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Advisors. You will provide exceptional service by understanding customer needs, maintaining store standards, and safely operating machinery. Strong communication, teamwork, and a passion for customer satisfaction are essential.

Must Have Skills for ATS

Customer Service

Communication

Teamwork

Health and Safety

Product Knowledge

Sales

Customer Satisfaction

Decency

Enthusiasm

Pride

Job Description

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! 

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! 

This is a full-time role working Monday-Friday 7:00-1700, and every other Saturday from 08:00-12:00.  

What You’ll Be Doing 

  • Acknowledge every customer, ascertain their needs and wow them with quick and efficient service 

  • Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs 

  • Maintain excellent standards across the counter, shop floor and yard. 

  • Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles  

  • Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls 

  • Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire 

  • Understand our approach to pricing and be able to communicate credible prices 

  • Support business initiatives to increase sales, margin & service as required 

  • Continually develop your knowledge of core and specialist product lines to meet customer needs 

What We’re Looking For 

Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts 

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world. 

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics 

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness. 

Pride - You take pride in your work and are dedicated to producing top-notch results. 

Why Choose Us? 

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations. 

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. 

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career. 

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks! 

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm. 

What's Next 

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. 

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you! 

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STARK Building Materials UK

With branches from the Scottish Isles to Penzance, you’re never far away from great service, expert advice and the highest quality timber, building materials and services from Jewson. Since opening our first branch in 1836, we’ve expanded to offer a wide range of supplies for all trades including building materials, roofing and landscaping. From the everyday essentials, such as bricks and timber to specialist equipment. You can also find kitchen and bathroom showrooms nationwide, as well as a trusted Tool Hire service. We are now part of STARK Building Materials UK.

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