Front Desk Representative
H
HOTEL EATONTOWN LLC
H
Front Desk Representative
HOTEL EATONTOWN LLC
Applications Closed
Posted 5 months ago
Full Time
Eatontown, New Jersey
In Person
Smart Summary
The Front Desk Representative greets and checks in guests, assigns rooms, and answers inquiries. They also manage room availability records and handle guest accounts during checkout.
The Front Desk Representative role requires superb communication, organization, and multi-tasking skills. Candidates should have strong attention to detail, knowledge of MS Office, and the ability to work flexible hours including nights, weekends and holidays. Experience with property management systems is a plus.
Must Have Skills for ATS
communication skills
organization
multi-tasking
MS Office
property management systems
attention to detail
customer service
reading comprehension
mathematics
verbal communication
written communication
Job Description
Description
The Sheraton Hotel of Eatontown is seeking highly motivated candidates for the position of Front Desk Representative to join our award-winning team.
The Sheraton Hotel of Eatontown is part of the Hotels Unlimited family of hotels. We are a New Jersey based, family-owned company established in 1979, committed to growth through excellence. At Hotels Unlimited, we believe guests select our hotels because of our caring and attentive team members. We understand that small acts of thoughtfulness make all the difference in creating an extraordinary hospitality experience.
Requirements
Responsibilities include:
· Greet, check in, and assign rooms to guests in a friendly but efficient manner
· Answer all guests’ questions, confirm reservations, and redirect phone calls to appropriate department when necessary
· Monitor and update records of room availability and guests' accounts
· Review accounts and charges with guests during the checkout process
· Compute bills, collect payments, and make changes for guests accurately
· Record guest comments or complaints, referring guests to managers as necessary
· Attend monthly department meetings and training sessions as necessary
Compensation and Benefits include:
· This position offers a starting rate that ranges from $16.00 to $17.00 per hour depending on qualifications and experience.
· Part time employees will have the opportunity to earn paid time-off and join the company's retirement plans (once qualified).
· Full time employees will have the opportunity to earn paid time-off and join the company's health, dental, vision, and retirement plans (once qualified).
Job Qualifications & Skills
· Superb written and verbal communication skills
· Excellent organization and multi-tasking abilities
· Judgment and decision making
· Strong knowledge of MS office programs
· Experience with property management systems is a plus
· Mathematics and reading comprehension
· Strong attention to detail
· Ability to stand for long periods of time
· Must be willing and able to work flexible hours including nights, weekends, and holidays
H
HOTEL EATONTOWN LLC
www.hotelsunlimited.com/careers OUR MISSION: At Hotels Unlimited, service is key. Our mission is to empower our team members to create extraordinary experiences and delight our guests by making every stay and every day more welcoming. To this end, we work to create a collaborative environment that fosters leadership by example, and celebrates innovation and accountability at every level. If we fall short, we make it right, and challenge ourselves to find creative solutions. We anticipate needs and exceed expectations, one guest at a time. OUR STORY: The Tajfel Family, currently operating as Hotels Unlimited, Inc. and TFE Properties, LLC, has been in the hotel business since 1979. The company was pioneered by Henry Tajfel, the Chairman of the Board, and is now run by his son Carey Tajfel. The family enterprise has expanded and matured, and now includes ten hotels as well as retail and office space, self-storage facilities, and other hotel complexes under development. The various hotels are affiliated with HOLIDAY INN, RADISSON, DAYS INN, HILTON GARDEN INN, DOUBLETREE, and SHERATON. Currently, Hotels Unlimited owns and operates the HOLIDAY INN of East Windsor, NJ, the HOLIDAY INN EXPRESS of Neptune, NJ, the HOLIDAY INN EXPRESS of West Long Branch, NJ, the DAYS HOTEL of Toms River, NJ, the DAYS INN of East Windsor, NJ, the RADISSON HOTEL of Freehold, NJ, the HILTON GARDEN INN of Lakewood, NJ, the DOUBLETREE HOTEL of Tinton Falls, NJ, the HOLIDAY INN EXPRESS of Woodbridge, NJ, and the SHERATON EATONTOWN HOTEL of Eatontown, NJ. The company's past achievements include having operated and sold other hotels in New Jersey, Pennsylvania, and Florida. Our hotels have received many awards of recognition from TripAdvisor and from their respective brands.
Boost Your Interview Chances
With Runway
See Your Fit for This Role
1-5 min
Your Score
?
Top Applicants
90%
Your Job Search Advantage
Key Gaps & Next Steps:
Address these in your resume & Interview
Top Strengths For This Role
Highlight these in your cover letter & interview
Your Interview Guide
A Personalized Interview Strategy
Freshest Opportunities
Never Miss a Good Fit
Get notified when jobs mach your criteria