Night Auditor

Gulph Creek Hotels

Applications Closed

Posted 6 months ago

Full Time

Allentown, Pennsylvania

In Person

Smart Summary

The Night Auditor is responsible for attending to the needs of guests while providing outstanding guest service. Key tasks include responding to guest requests, checking in guests, and performing nightly audits.

We are looking for a customer-oriented Night Auditor/Guest Service Representative to work overnight shifts (11 PM - 7 AM) up to 5 nights weekly, including weekends and holidays. Key requirements include a high school diploma or equivalent, customer service experience, the ability to accurately handle money, and strong reading, math, and communication skills.

Must Have Skills for ATS

Night Auditor

Guest Service Representative

Customer Service

High School Diploma

Money Handling

Communication Skills

Bookkeeping

Balancing Accounts

Security Walks

Front Desk

Phone Skills

Cash Handling

Credit Cards

Job Description

 We are seeking a customer oriented Night Auditor/Guest Service Representative. Hours are 11PM to 7AM. The successful candidate will be responsible for attending to the needs of our guests while providing outstanding guest service.

Essential Job functions include but are not limited to the following:

Responding to guest requests and inquiries

Shift is overnight (11PM-7am) up to 5 nights weekly-Requires weekedns and holidays

Welcome guests upon arrival and check-in according to established standards and procedures

Communicate hotel facilities and services to all guests

Provide information on the local area and points of interest

Answer the front desk phone, transfer calls

Post all charges, update folios, balance credit cards, charges and cash

Project a courteous and hospitable attitude at all times

Be familiar with all room types, and rates in the hotel and upsell

Stock and organize the hotels "Market”

Responsible for overall security, conduct security walks

Perform bookkeeping activities such as balancing accounts & nightly audits

The successful candidate must possess the following:

High school diploma or equivalent

Customer Service Experience

Must be capable of accurately handling money

Reading, math, and communication skills

Overnight shift 11p-7a. Weekends and holidays are required. Flexibility required (days of week may vary)

Adhere to brand and company standards

In addition to a competitive starting salary, we are proud to offer a full benefits package for our full time team members including:

Health, Life, Dental & Vision

 401K

Vacation Time

PTO Time

Holiday Pay

Direct Deposit

Flex Spending and Health Savings Accounts

Yearly merit salary increases

G

Gulph Creek Hotels

A leading mid-Atlantic hotel development and management company. Proud to represent premier hotel brands including Marriott, Hilton and IHG. Our portfolio of hotels includes Crowne Plaza, Hampton Inns, Fairfield Inn & Suites, Staybridge Suites, Homewood Suites, Holiday Inn and Hilton Garden Inn. Previous assignments have included Courtyard by Marriott, Spring Hill Suites and Best Western.

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