Gulph Creek Hotels
Gulph Creek Hotels
Applications Closed
Posted 6 months ago
Full Time
Allentown, Pennsylvania
In Person
Smart Summary
The Night Auditor is responsible for attending to the needs of guests while providing outstanding guest service. Key tasks include responding to guest requests, checking in guests, and performing nightly audits.
We are looking for a customer-oriented Night Auditor/Guest Service Representative to work overnight shifts (11 PM - 7 AM) up to 5 nights weekly, including weekends and holidays. Key requirements include a high school diploma or equivalent, customer service experience, the ability to accurately handle money, and strong reading, math, and communication skills.
Must Have Skills for ATS
Night Auditor
Guest Service Representative
Customer Service
High School Diploma
Money Handling
Communication Skills
Bookkeeping
Balancing Accounts
Security Walks
Front Desk
Phone Skills
Cash Handling
Credit Cards
Job Description
Essential Job functions include but are not limited to the following:
Responding to guest requests and inquiries
Shift is overnight (11PM-7am) up to 5 nights weekly-Requires weekedns and holidays
Welcome guests upon arrival and check-in according to established standards and procedures
Communicate hotel facilities and services to all guests
Provide information on the local area and points of interest
Answer the front desk phone, transfer calls
Post all charges, update folios, balance credit cards, charges and cash
Project a courteous and hospitable attitude at all times
Be familiar with all room types, and rates in the hotel and upsell
Stock and organize the hotels "Market”
Responsible for overall security, conduct security walks
Perform bookkeeping activities such as balancing accounts & nightly audits
The successful candidate must possess the following:
High school diploma or equivalent
Customer Service Experience
Must be capable of accurately handling money
Reading, math, and communication skills
Overnight shift 11p-7a. Weekends and holidays are required. Flexibility required (days of week may vary)
Adhere to brand and company standards
In addition to a competitive starting salary, we are proud to offer a full benefits package for our full time team members including:
Health, Life, Dental & Vision
401K
Vacation Time
PTO Time
Holiday Pay
Direct Deposit
Flex Spending and Health Savings Accounts
Yearly merit salary increases
G
Gulph Creek Hotels
A leading mid-Atlantic hotel development and management company. Proud to represent premier hotel brands including Marriott, Hilton and IHG. Our portfolio of hotels includes Crowne Plaza, Hampton Inns, Fairfield Inn & Suites, Staybridge Suites, Homewood Suites, Holiday Inn and Hilton Garden Inn. Previous assignments have included Courtyard by Marriott, Spring Hill Suites and Best Western.
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