Maximum Quality Foods, Inc.

Job Description

Job Title: CUSTOMER SERVICE REPRESENTATIVE            FLSA/Grade: Non-Exempt/Hourly

Reports to: Customer Service Manager                                     Department: Customer Service

Position Summary:

The Customer Service Representative is responsible for supporting the Company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties. 

The position of  Customer Service Representative is not exempt from the overtime provisions of the Federal Fair Labor Standards Act and shall be entitled to overtime compensation for hours worked more than 40 in any one work week. 

The Customer Service Representative shall be accountable and supervised by the Customer Service Manager.

Essential Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develops maximum sales potential out of assigned customers through good customer service techniques, and knowledge of the Company's products and services as well as the competition's strengths/weaknesses.
• Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner.
• Contacts customers via telephone or correspondence as frequently as necessary to meet and surpass sales goals for the company. Reviewing their current order items and getting specifics on items they are not currently buying. 
• Calculates prices, discounts and proposals to meet specific customer requirements in an efficient manner.
• Remains current on market conditions regarding products and product updates through available resources.
• Utilizes Company leads to expand current customer base and follow up all leads promptly.
• Maintains updated, organized files on all assigned customers.
• Completes and submits customer activity reports each week on sales and backlog orders.
• Analyzes customer accounts and promptly makes corrections and/or modifications to files. Deleting items that may be on their guide by way of a sub or sample. Keeping items clear and pricing accurate. 
• Contacts customers to obtain missing information or data to ensure an accurate customer database. 
• Trains new Customer Service Representatives as requested on system.
• Enters appropriate information from customer orders on computer.
• Verifies all order information for accuracy while entering into system.
• Perform other duties as assigned by management.

Competencies:

• Oral Communication Skills
• Written Communication Skills
• Telephone Etiquette
• Customer Service
• Customer Relations
• Filing
• Computer literacy
• Problem solving
• Organization
• Professionalism
• Presentation      

Shift:

• Sunday– Thursday

8:30am – 5:00pm

Salary:

• $ Hourly

Work Environment:

• Office.

Required Qualifications

• High School Diploma or Equivalent.

Preferred:

*The above job description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an employment contract or contract of any kind. Maximum Quality Foods, Inc. is an “At Will” employer. Employees can be re-assigned at any time and given other duties within the corporation. Maximum Quality Foods, Inc. has the right to change, modify, suspend, interrupt or cancel in whole or in part any job function outlined in a job description at any time and without advanced notice to the employee.