Job Details

Job Location:    Idaho Falls Community Hospital - Idaho Falls, ID Position Type:    Full Time Education Level:    High School Salary Range:    Undisclosed Job Category:    Health Care

Description

Idaho Falls Community Hospital is looking for a Food Service Liaison to join our team!

JOB SUMMARY: The food Service Liaison position is a customer relations specialist. He/she will educate patients about their menus, assist patients with ordering as needed and will deliver meals to the bedside. Nutrition Hospitality will be the face of the Nutritional Services Department throughout Idaho Falls Community Hospital (IFCH) and Mountain View Hospital (MVH) and will keep coffee stations and nutrition stations stocked, as well as delivering and setting up in-house caterings.

BENEFITS:

Taking care for our community starts with taking care of our own team. Idaho Falls Community Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Idaho Falls Community Hospital and Mountain View Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

Food Services Liaison

• Orient and prepare patients for meal service
  • Deliver menus to patients
    • After a diet order has been placed in the Electronic Medical Record (EMR), a copy of the correct menu will be hand-delivered to the patient
    • Orient the patient to the menu
      • Show where the various parts are of the menu are including Breakfast menu, Lunch & Dinner menu, Beverage menu, Dessert menu and Condiments
      • Show in the menu and orally explain the process for ordering meals through room service ordering
      • Ask the patients if they have additional questions
    • Assist patients with ordering meals if needed
      • In the event that a patient has not ordered a meal by a designated time, Nutrition Hospitality will visit the patient with tablet in hand and as appropriate take the patient’s order in person
    • Use the iPad language translator to communicate with non-English-patients as needed.
• Deliver meal trays to patient        
  • Deliver trays within a timely manner, according to department policy and procedures, including using patient identification procedures and recording delivery times
  • Provided personalized assistance with tray as need – such as opening beverages, getting ice, cutting food, etc.

ABOUT IDAHO FALLS COMMUNITY HOSPITAL:

At Idaho Falls Community Hospital, helping our community get better is our number one priority. We are committed to providing compassionate, emergency care 24 hours a day, 365 days a year. Idaho Falls Community Hospital is proud to have a state-of-the-art Emergency Department, a stroke and diagnostic cardiac center, and a trauma center.

Our work environment is collaborative, purpose driven and people centric. Our culture is unique and it is what makes people excited to come to work each day. If you are looking for a career where you can make a difference, we have a place for you on our team.

Qualifications

Education/Certification:  High school graduate (or equivalent) preferred; Food Handler’s Permit (required within 90 days of employment)

Experience: No previous experience – will train the right person for skill set

Equipment/Technology:  Ability to use and/or learn basic computer programs and electronic tablets  

Language/Communication:  Ability to read and write in English Possess high-level of oral communication and listening skills

Mathematical Skills:  General mathematics