Description

JOB TITLE:  Conference Service Set-Up Person

JOB SUMMARY: Provide superior customer service for all conference services activities and assist in coordinating and implementing all aspects of group’s events, including daily room set-ups, presentation (audio/visual), catering, cleaning of meeting rooms, equipment and storage areas. All work is to be performed in accordance with the guidelines for performance and safety established by the Conference Service department. 

REPORTS TO: The Banquet Manager and Conference Service Supervisor 

PRIMARY DUTIES AND FUNCTIONS:

1. Greet all guests with proper salutation.

2. Perform all room set-ups in assigned areas, following established schedules and using prescribed methods. 

3. Cleaning of all meeting rooms, equipment and storage areas.

4. Stock supply closets with supplies that are needed.

5. Observe repairs needed to equipment, furniture, building and fixtures. Report repairs to the appropriate department.

6. Performs miscellaneous job-related duties as assigned.

7. Perform all audio and visual set-ups. 

 RESPONSIBLE FOR: Keys, supplies, equipment, and checklists.

 PHYSICAL DEMANDS: Must be able to work steadily all day at tasks that require walking, bending and kneeling, and carrying and lifting up to 75 pounds. 

 WORKING ENVIRONMENT: Work takes place inside for most procedures. Travel outside to several ancillary buildings required. Schedule includes weekends and holidays. 

 HAZARDS ENCOUNTERED: Typical hazards associated with tasks involving walking, bending and kneeling. Exposure to slip and fall hazards associated with slippery floors and inclement weather. Normal hazards (strains, sprains, etc.) associated with lifting and carrying equipment. Typical hazards associated with driving. Some cleaning agents or chemicals may be hazardous if improperly used or if in contact with skin, eyes or clothing occurs.

NOTICE:

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc. 

Requirements

SKILLS REQUIRED: Ability to read, write and follow verbal and written instructions. Ability to communicate effectively. Ability to lift up to 75 pounds and set-up rooms. Ability to operate a box truck.  A basic knowledge of audio and visual set-ups. Must have the ability to work under pressure while maintaining a positive and enthusiastic attitude. After training, safe use of all equipment and supplies. Possession of a valid PA driver’s license is a requirement for this job.  

EDUCATIONAL REQUIREMENTS: Must be able to read, write, understand and speak the English language. 

PRIOR EXPERIENCE: Prior customer service experience is preferred, preferably in either hotel or the event management industry. 

SPECIFIC KNOWLEDGE REQUIREMENTS: After training, knowledge of hospitality operation.  

PERSONALITY REQUIREMENTS: Friendly and outgoing people skills, a professional manner and attitude, self-motivation, strong communication and organizational skills, and strong multitasking and creative thinking skills are required.  

REQUIREMENTS: Must possess a valid driver’s license.