About the role

• The Front Desk & Check-In Clerk serves as the primary point of contact for individuals seeking services at the Badge Office, ensuring efficient appointment scheduling, queue management, and information dissemination. Utilizing various software applications, clerks verify credentials, process badge applications, and provide guidance on security and training requirements while maintaining the highest standards of customer service. The role also involves monitoring and reporting safety and security concerns, assisting with special events, and upholding compliance with airport regulations. Ideal candidates possess strong communication skills, proficiency in administrative tasks, and the ability to work in a fast-paced environment while delivering exceptional service to a diverse range of travelers and airport personnel.

What you'll do

• Primary responsibility of the front desk and check-in clerk is the first point of contact for those seeking services or making inquiries at the Badge Office. This includes appointment confirmation and walk-in booking, online queue management, and delivering accurate and timely information to those seeking services. This is done by using a pleasant and informed approach with others seeking badging and other services. Clerks will use computers, laptops, and needed software to accomplish these tasks. They will also remain up to date on safety and security standards, badging processes, training needs, and appointment scheduling and credentialing portal software. 

• Secondary objectives include ensuring a safe workplace through adherence to standards and reporting of hazards and custodial needs, and the security of the airport environment, reporting any breaches or questionable activity/observations. 

Qualifications

• High School Diploma or General Education Development (GED) equivalency  
• Six (6) months or more experience in a customer service-related position or administrative environment 
• Proficient to advanced skills using web-based apps in a Windows-based operating environment 
• Ability to work in a fast-paced environment and switch rapidly between tasks. 
• Effective organizational and time management skills. 

• Ability to provide a cheerful, people-centric approach with superior communication skills. 
• Detailed knowledge of the credentialing process (both badging and related training) including full-understanding of: 

• Life Cycle (document) 

• Security Badging Front Desk SOP (document) 

• Knowledge of QLess, SAFE, TrackStar, and PhoenixU online software in a Windows-based operating environment. 

• Understanding of rules, regulations, and security procedures required at the airport. 

• Knowledge of upcoming changes to airport operations and facilities that impact customers. 

• Being knowledgeable and remain updated about Airport facilities and services, City of Phoenix offerings and attractions.