Description

Job Title: Patient Service Representative - Call Center

Location: Annex

Schedule: Monday - Friday 8:00am - 5:30pm, Weekend Rotation

We are seeking a highly motivated and customer-oriented individual to join our team as a Patient Service Representative. The successful candidate will be responsible for performing various patient registration, scheduling, front desk, and customer service functions. Additionally, the PSR will also verify insurance, handle complaints, troubleshoot potential customer issues, and provide basic customer service functions in achieving high performance standards.

Responsibilities:

- Greet patients and visitors in a professional and courteous manner

- Register patients by verifying demographic and insurance information

- Schedule appointments and maintain appointment calendars

- Answer incoming calls and direct them to the appropriate department or staff member

- Verify insurance eligibility and coverage

- Collect co-payments and outstanding balances

- Handle patient complaints and resolve issues in a timely and professional manner

- Maintain patient confidentiality and privacy

- Perform basic administrative duties such as filing, faxing, and scanning documents

- Adhere to all HIPAA regulations and guidelines

Qualifications:

- High school diploma or equivalent

- Previous experience in a medical office or customer service role preferred

- Excellent communication and interpersonal skills

- Ability to multitask and prioritize tasks effectively

- Strong attention to detail and accuracy

- Proficient in Microsoft Office and electronic medical records (EMR) systems

- Knowledge of medical terminology and insurance billing preferred

- Ability to work independently and as part of a team

We are an equal opportunity employer and welcome all qualified candidates to apply. If you are a motivated individual with a passion for customer service and patient care, we encourage you to submit your application for consideration.

Chicago Family Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO/HMO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|11 Paid Holidays and 10 Days of Paid Time Off | 2 Personal Days | 8 sick days |

Requirements

Education and Experience

• High School diploma or its equivalent, Associate Degree preferred.
• Medical office assistant experience with a minimum of 1 to 2 years’ experience. 
• Certification and/or experience in billing, and coding preferred.
• Medical terminology, and automated office experience preferred.
• Computer literacy required.
• Good communication and organizational skills.

Knowledge/Skills/Abilities

• Demonstrated ability to collaborate effectively in a team setting.
• Ability to maintain effective and professional relationships with patients and other members of the care team.
• Comfort working in a medical setting as part of a multi-disciplinary team. 
• Ability to multitask and prioritize tasks effectively. 
• Strong communication and interpersonal skills. 
• Experience in working with a diverse population base preferred. 
• Ability to appropriately handle confrontation and conflict. 
• Ability to work independently and to seek consultation as necessary.
• Ability to follow organization and departmental processes and procedures.
• Ability to work in a high stress/fast paced/high work volume environment.