Overview

The Collector is responsible for the timely collection of funds and/or resolution for all delinquent accounts. Responsible to uphold and abide by Frontwave’s core values and service expectations.

About Frontwave Credit Union:

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 13 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

What’s In It For You:

Competitive pay, 401k matching, mortgage and auto discounts.

9-27 days of PTO per year (based on tenure) and 10 paid holidays.

Affordable medical, dental, vision health plans, and Flexible Spending Account.

Employee Assistance Program with a variety of services.

Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.

Culture of excellence and continuous improvement.

We strive to be the best place you’ve ever worked!

Responsibilities

Essential Duties and Responsibilities:

Includes the following non-inclusive list. Other duties may be assigned.  All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.

• Assists members, employees, and authorized parties with information regarding delinquent and/or negative accounts.
• Complies to The Fair Debt Collection Practices Act (FDCPA).
• Achieves department and individual production goals as set by Collections Management.
• Handles all communications with members via verbal or written.
• Generates and mails appropriate collection correspondence according to established timelines
• May negotiate and establish repayment arrangements within defined guidelines following review of terms of credit contract.
• Utilizes all methods for skip tracing of delinquent accounts.
• Updates account information and status
• Assigns vehicle loans for repossession according to policy and procedure
• Clearly documents all collection activity within the collections platform.
• Reviews records and transactions to resolve misapplied payments, research account transactions to ensure payments are properly credited
• Assists in the training of collection personnel.
• Keeps management apprised of collections status and efforts.
• Offers automated services such as ACH, Direct Deposit, and Allotment to assure recurring payments.

Qualifications

EDUCATION and/or EXPERIENCE:

High School Diploma or general education degree (GED).  Minimum 1 year collection experience in a collection environment, preferably a credit union or similar financial institution.

Salary Range: $23.83-$35.77

Service Excellence Standards

When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: • We see it. We own it. We get it done. • We ignite positive experiences. • We do things right every time. • We are collaborators - united, cohesive and engaged • We innovate and evolve. • We create memorable experiences for life. • We starts with me.