Description

Job Summary:

Our Mission: To create exceptional patient experiences.

The Front Office Medical Receptionist is the initial point of contact for each patient that visits the clinic. The Front Office Medical Receptionist undertakes all receptionist and clerical duties at the front desk of our main entrance of the clinic. Apply today to join our talented and experienced team of Medical Receptionists who deliver exceptional healthcare services to the community.

A few highlights of what we offer:

Health benefits (medical, vision, dental, long- and short-term disability) 401k, PTO, mileage program for travel, and development and training opportunities. Working with an engaged team and recognition of positive efforts and exceptional work.

The position will remain open until all vacancies are successfully filled.

Requirements

Job Responsibilities:

• Greet patients and visitors in a courteous and friendly manner and demonstrate exceptional customer service and patient care
• Present a patient, courteous, neat, and approachable demeanor
• Provide prompt communication and updates to patients
• Assist patients with completing required patient forms
• Verify patient demographics and insurance benefits
• Perform billing and bookkeeping functions including collecting co-pays and balancing daily transactions
• Maintain accurate and up-to-date electronic medical records
• Promptly answer phone calls in a professional manner following guidelines provided
• Assist team members as needed and requested
• Present a positive and team orientated attitude
• Effectively act as a liaison between patients and providers
• Ability to multi-task in a fast-paced high-volume environment
• Understand order of urgency and time management
• Ability to follow established organizational office routines and policies
• Understand and follow the ethics of confidentiality and HIPAA laws
• Mentally alert and focused to engage with team and patients’ needs
• Complete required training as assigned by the organization
• Complete other duties as assigned
• Regularly interacts with providers/team members/patients face to face or electronically

Job Requirements:

• Proficient with use of technology
• Knowledge working with healthcare platforms to accomplish work tasks
• General knowledge of medical terminology
• Understanding ethics of patient confidentiality and HIPAA laws
• Strong interpersonal skills and ability to effectively communicate with all levels within the organization
• Outstanding customer service focus
• Attentive to the clinic environment and patients
• Effective problem-solving skills
• Ability to multitask and pivot attention during high volume
• Follow established office routines and organizational policies

Supervisory Responsibility:

• This position has no supervisory responsibility
• Reports directly to the Regional Office Supervisor

Education and Qualification Requirements:

• High School Diploma or equivalent, required
• Minimum of 1+ years of proven experience as receptionist, customer service representative or relevant position, required
• Working knowledge of medical terminology, strongly preferred
• Knowledge of Electronic Medical Records (EMR) systems i.e. (eClinicalWorks) or EPIC, strongly preferred
• CPR/BLS certification, preferred

Work Environment:

• This position operates on-site in a professional medical office environment
• This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Sedentary for extended periods of time
• Ability to move supplies and office equipment (up to 20 pds)
• Frequent use of working on a computer to complete assigned work tasks
• Consistent use of technology platforms throughout shift to complete assigned work tasks

Work Schedule and Travel:

• Typical Work Schedule: 40-hour work week Sunday through Saturday with 3 x 12-hour shifts and 1x 6-hour shift
• Every other weekend shift, Saturday and Sunday, required
• Overtime hour availability based on patient volume and clinic needs
• Regional staffing requires travel within the region. Travel outside region may be required based on volumes and clinic needs
• Position may require occasional travel between clinic locations, personal reliable transportation is required
• Mileage program available for eligible movement
• May require traveling to clinic locations outside preferred region during training

This position is for the person who:

• Thrive working in a fast-paced high-volume environment
• Have a passion for helping people and a servant’s heart
• Enjoy meaningful work that truly impacts the lives of others and the community
• Agile with the ability to adapt in a sometimes everchanging environment
• Strive to foster a positive work environment for team members and patients
• Continuously look to improve the working environment and processes
• Frequently engage with management to discuss new ideas and suggestions

About the Organization: Tampa General Hospital and Fast Track Urgent Care have partnered together to create unique clinics for patients to receive compassionate and knowledgeable treatment. Our Core Values and Mission focus on having a positive attitude, cultivating optimism, acting with compassion, and doing what is right. The company culture has a strong focus on patients and the quality of service provided. We’re here to serve the community and each other through teamwork, consistent communication, robust training, engaged development, and employee feedback. You’d be a great fit for TGH Urgent Care if you have a positive attitude, are team oriented, and are committed to providing exceptional service to the medical needs of our community.

As part of the hiring process a background and drug screen will need to be successfully completed.